About the Role

Rastafari Wellness is looking for an experienced, hands-on Senior IT Infrastructure & Cloud Engineer to manage its office IT infrastructure, AWS cloud environment, production servers, and overall IT operations.

The ideal candidate will be responsible for ensuring high availability, performance, scalability, and security of the company's e-commerce platform and supporting IT systems.

This role requires strong expertise in Linux server administration, AWS infrastructure, networking, server performance optimization, monitoring, and production incident management.

The candidate should be capable of independently investigating infrastructure issues, implementing preventive measures, and coordinating with application development teams to ensure reliable business operations.

Key Responsibilities

1. AWS Cloud & Production Server Management

- Manage and maintain AWS infrastructure, including EC2, RDS, S3, VPC, IAM, CloudWatch, Load Balancers, and related services.
- Administer Ubuntu/Linux and Windows servers.
- Configure, maintain, and optimize Nginx, Apache, PHP-FPM, and MySQL.
- Monitor server performance, CPU, RAM, disk utilization, network traffic, and application availability.
- Implement infrastructure scaling and capacity planning to support increasing website traffic.
- Configure and maintain SSL/TLS certificates, DNS, domains, firewalls, and server security.
- Manage server backups, disaster recovery procedures, and restoration testing.
- Optimize AWS infrastructure utilization and operational costs.

1. E-Commerce Infrastructure & Performance

- Maintain and monitor the infrastructure supporting WordPress and WooCommerce applications.
- Investigate website slowness, server crashes, database bottlenecks, and high resource utilization.
- Optimize server configurations, PHP-FPM workers, database performance, caching, and related infrastructure components.
- Configure and maintain Redis, CDN, and server-side caching solutions where applicable.
- Conduct load testing and infrastructure capacity assessments to support high-traffic events and campaigns.
- Monitor payment gateway connectivity, background jobs, scheduled tasks, and infrastructure-related application errors.
- Work closely with development teams to troubleshoot application performance issues.
- Ensure production infrastructure is prepared for expected traffic spikes and business campaigns.

1. Office IT Infrastructure & Networking

- Manage office IT infrastructure, including LAN, Wi-Fi, routers, switches, firewalls, and internet connectivity.
- Install, configure, maintain, and troubleshoot laptops, desktops,



printers, and other IT equipment.
- Manage Windows operating systems, software installations, updates, and endpoint security.
- Administer email accounts, user access, collaboration tools, and software licenses.
- Configure and troubleshoot VPN, DNS, DHCP, and network connectivity.
- Maintain IT asset inventory, warranties, and software licensing records.
- Provide timely technical support to employees.
- Coordinate with internet service providers, hardware vendors, and other IT service partners.

1. IT Security & Compliance

- Implement server hardening, firewall configurations, access controls, and security best practices.
- Manage operating system patches, software updates, and vulnerability remediation.
- Monitor infrastructure for suspicious activity, unauthorized access, and potential security threats.
- Support VAPT activities and coordinate remediation of identified vulnerabilities.
- Maintain SSL certificates, AWS security groups, IAM policies, and secure administrative access.
- Implement and periodically test backup and disaster recovery procedures.
- Maintain appropriate security controls for systems supporting customer and transaction data.

1. Production Monitoring & Incident Management

- Establish proactive infrastructure monitoring and automated alerts.
- Respond to production outages, server crashes, high resource utilization, and connectivity issues.
- Perform root cause analysis (RCA) and implement permanent corrective actions.
- Maintain incident reports, server health dashboards, and operational documentation.
- Implement log monitoring, log rotation, and disk utilization controls.
- Coordinate with developers, hosting providers, and third-party vendors during critical incidents.
- Participate in an agreed on-call support arrangement for critical production issues.

1. Automation & Documentation

- Automate routine infrastructure administration tasks using shell scripting.
- Maintain server configurations, infrastructure diagrams, SOPs, and access records.
- Document backup procedures, recovery plans, and incident resolution processes.
- Support infrastructure changes, application deployments, and rollback activities.




- Recommend improvements in reliability, security, automation, and infrastructure efficiency.

Required Technical Skills

Mandatory

- 6–8 years of experience in IT infrastructure and server administration.
- Strong hands-on experience with Linux/Ubuntu production servers.
- Practical experience managing AWS cloud infrastructure.
- Strong knowledge of Nginx, Apache, PHP-FPM, and MySQL.
- Experience with production website performance monitoring and troubleshooting.
- Robust networking knowledge, including TCP/IP, DNS, VPN, firewalls, and routing.
- Experience managing office IT infrastructure and end-user systems.
- Understanding of web application security, SSL/TLS, server hardening, and backup management.
- Experience with infrastructure monitoring and incident response.
- Working knowledge of Bash/Shell scripting.

Preferred
- Experience managing high-traffic WordPress/WooCommerce websites.
- Experience with Redis, CloudFront, AWS WAF, and caching technologies.
- Knowledge of AWS Auto Scaling and Load Balancers.
- Experience with Grafana, Prometheus, or similar monitoring tools.
- Familiarity with load testing tools such as k6 or JMeter.
- Knowledge of Docker, CI/CD pipelines, and infrastructure automation.
- Relevant AWS, Linux, or networking certifications.

Educational Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Relevant qualified certifications will be an advantage.
- Candidates with strong hands-on experience may be considered regardless of formal specialization.

Key Competencies
- Strong troubleshooting and analytical skills.
- Ability to independently manage critical production infrastructure.
- Proactive approach to system monitoring and preventive maintenance.
- Strong ownership and accountability.
- Ability to manage production incidents under pressure.
- Good communication and vendor coordination skills.
- Ability to balance office IT support with production infrastructure responsibilities.

Candidate Expectations The selected candidate will take ownership of Rastafari Wellness's IT infrastructure, including office systems and cloud-hosted e-commerce operations. The candidate should be capable of identifying infrastructure risks before they result in outages, resolving production issues efficiently, and implementing scalable and secure infrastructure practices.
- Preference will be given to candidates with proven experience managing production e-commerce infrastructure and resolving high-traffic website performance issues.

📌 Senior IT Infrastructure & Cloud Engineer (Wadala)
🏢 Rastafari Wellness
📍 Wadala