Company Profile

Our client is a global IT services company that helps businesses with digital transformation with offices in India and the United States. It helps businesses with digital transformation, provide IT collaborations and uses technology, innovation, and enterprise to have a positive impact on the world of business.

With expertise is in the fields of Data, IoT, AI, Cloud Infrastructure and SAP, it helps accelerate digital transformation through key practice areas - IT staffing on demand, innovation and growth by focusing on cost and problem solving.

Job Profile: Senior Support Analyst - IT File Transfer Specialist

Location: Chennai / Mumbai, India

Experience: 5.1-7 years The Role:

We are looking for an experienced Senior Support Analyst - IT File Transfer Specialist experience with MFT infrastructure, preferably in the banking sector. The candidate will be responsible for supporting cloud migration, installation and maintenance of CFT and XFB Gateway, file transfer monitoring using Axway Sentinel, incident management and ensuring smooth day-to-day operations.

The role involves working within an Agile environment, collaborating with various technical teams and providing operational support to ensure service continuity.

Responsibilities:

· Provide support in the migration to the cloud solution.

· Responsible for the installation and effective running of File Transfers by CFT and XFB Gateway.

· Responsible for the installation and effective running of Sentinel's File Transfer monitoring.

· Treat and resolve CFT incidents by diagnosing and determining severity and priority and deciding what actions to take to restore the service.

· Prepare,



document and execute changes in accordance with internal procedures and in coordination with various stakeholders and clients.

· Verify the correct execution of change requests and, if necessary, implement a backup plan.

· Participate in the validation of monitoring, procedures and Disaster Recovery exercises.

· Ensure application support outside normal business hours.

· Create and maintain up-to-date documentation in collaboration with the squad.

· Maintain and improve operational quality.

· Coordinate regularly with other technical teams, BP²I, ITG, Helpdesk etc.

· Follow customer processes for projects, incident management and change management.

· Ensure continuity of services and provide on-call support when required.

Must - Have Qualifications:

· Minimum 5.1 years of experience in MFT (Managed File Transfer) infrastructure, preferably in the banking sector.

· Knowledge of CFT / XFB Gateway on Windows and/or Linux.

· Good knowledge of Linux and Windows operating systems.

· Knowledge of Axway Sentinel (File Transfer Monitoring Tool).

· Knowledge of Cloud solutions (IaaS, PaaS) using Kubernetes and Docker.

· Operational knowledge of Mainframe, including ISPF, JCL and REXX.

· Experience in problem determination, workaround resolution, root cause analysis and major incident management.





· Experience in managing incidents and problems.

· Experience working in an Agile environment.

· Experience with Disaster Recovery procedures and monitoring validation.

· Strong interest in technical support activities.

· Bachelor's degree in IT/Computer Science or equivalent practical experience.

Preferred Qualifications:

· Knowledge of Secure Transport.

· Knowledge of Ansible Tower.

· Knowledge of PGP (Pretty Positive Privacy).

· Knowledge of Python, Shell and Perl.

· Ability to understand, explain and support changes.

· Ability to develop and adapt processes.

· Ability to develop others and improve their skills.

· Ability to set up relevant performance indicators.

· Ability to manage a project.

Behavioral & Competency Requirements

· Ability to collaborate and work as part of a team.

· Good oral and written communication skills.

· Client-focused approach.

· Ability to work independently and take additional responsibility.

· Motivated self-starter with a proactive attitude.

· Process-oriented with high attention to detail.

· Ability to work in a dynamic and multicultural environment.

· Flexibility and willingness to learn new technologies and tools.

· Ability to translate technical issues into non-technical explanations.

· Strong commitment to service continuity.

· Good team spirit and willingness to share knowledge and experience.

· Commitment, autonomy and perseverance.

· Flexibility to provide support outside business hours, including on-call support.

Application Method

Apply on LinkedIn or email your resume to: [email protected]

📌 Senior Information Technology Support Analyst (Chennai)
🏢 SpeedMart
📍 Chennai