About Volody:

Volody is an AI Software Company building the future of enterprise operations. We help organizations reimagine how work gets done by combining autonomous AI agents, intelligent automation, and enterprise software into a unified platform.

We empower businesses to streamline complex workflows, improve operational efficiency, and drive digital transformation through intelligent enterprise solutions.

Role Overview:

We are looking for an experienced and highly independent Senior Implementation Manager who can take complete ownership of end-to-end client implementations, particularly for our US-based customers.

The individual will act as the primary point of contact for assigned clients and will independently manage the entire implementation lifecycle, from initial discovery and requirement gathering to solution configuration, deployment, user training, go-live, and post-implementation support.

This is a client-facing ownership role that requires strong implementation expertise, excellent communication skills, stakeholder management capabilities, and the ability to work independently during US night shifts without constant supervision.

The candidate must be comfortable interacting directly with US-based clients, managing expectations, resolving escalations, and ensuring successful project delivery.

Key Responsibilities:

- End-to-End Implementation Ownership
- Independently manage the complete implementation lifecycle for assigned US clients.
- Lead client onboarding, project kick-off meetings, requirement discovery, solution design, configuration, testing, deployment, and go-live.
- Develop implementation plans, project timelines, milestones, and delivery schedules.
- Ensure projects are delivered within agreed timelines and meet defined quality standards.
- Take ownership of multiple client implementations simultaneously.

2. Client Relationship & Stakeholder Management
- Act as the primary point of contact for assigned US-based clients.
- Independently conduct client meetings, product demonstrations, requirement discussions, and progress reviews.
- Build strong relationships with client stakeholders, including legal heads, business leaders, IT teams, and senior management.
- Understand client expectations and translate business requirements into actionable implementation plans.
- Proactively communicate project updates, risks, dependencies,



and resolutions.
- Manage difficult client conversations and escalations professionally.

3. Requirement Gathering & Solution Consulting
- Conduct detailed requirement-gathering and discovery sessions with clients.
- Understand existing business processes, workflows, pain points, and operational requirements.
- Translate business requirements into functional specifications and implementation documents.
- Recommend suitable product configurations and workflow customisations.
- Coordinate with Product, Engineering, QA, and other internal teams to ensure requirements are implemented accurately.

4. Product Configuration & Deployment
- Oversee platform configuration, workflow setup, user roles, permissions, templates, integrations, and other implementation activities.
- Ensure the product is configured in accordance with client-specific requirements.
- Drive User Acceptance Testing (UAT), identify gaps, track issues, and coordinate resolutions.
- Ensure smooth deployment and successful go-live.
- Maintain implementation documentation, configuration records, and project trackers.

5. Client Training & Post-Go-Live Support
- Conduct product training and knowledge-transfer sessions for client teams.
- Ensure users understand the platform's functionality and can independently operate the system.
- Monitor client adoption and address implementation-related challenges.
- Provide post-go-live support and ensure a smooth transition to the Customer Success / Support function.
- Identify opportunities for product enhancements and process improvements based on client feedback.

6. Independent Project & Escalation Management
- Operate independently during US business hours without requiring continuous supervision from the India-based management team.
- Take ownership of client escalations and drive issues towards resolution.
- Identify potential project risks and implement corrective measures.
- Coordinate with internal teams across different time zones.
- Ensure proper handovers,



status reports, and documentation for management.
- Maintain accountability for client satisfaction, implementation quality, and delivery outcomes.

Candidate requirements:

- Bachelor's degree in Engineering, IT, Management, Business Administration, or a related field.
- 6–10 years of experience in SaaS implementation, enterprise software implementation, or client-facing project delivery.
- Solid experience independently managing end-to-end implementations for international clients, preferably US-based.
- Experience in Contract Lifecycle Management (CLM), LegalTech, enterprise workflow automation, or business process management will be a strong advantage.
- Proven ability to manage clients independently and take complete ownership of implementation projects.
- Strong understanding of enterprise software configuration, workflows, integrations, UAT, and deployment.
- Experience working with senior stakeholders and handling complex client requirements.
- Excellent verbal and written English communication skills.
- Strong problem-solving, analytical, and decision-making abilities.
- Comfortable working in a US night shift and coordinating with international teams.
- Ability to work under pressure, manage multiple projects, and meet strict deadlines.

Mandatory skills:

- End-to-end SaaS implementation
- US client handling and stakeholder management
- Project planning and execution
- Requirement gathering and functional documentation
- UAT and deployment management
- Workflow configuration and process mapping
- Client escalation management
- Cross-functional team coordination
- Independent decision-making
- Excellent communication and presentation skills

What we are looking for:

We are specifically looking for someone who:

- Can independently handle US clients without depending on senior management for day-to-day decisions.
- Has the confidence and maturity to lead client calls, discussions, and escalations.
- Can take complete ownership of implementations from initiation to successful closure.
- Understands both the technical and business aspects of enterprise software implementation.
- Is proactive, accountable, solution-oriented, and comfortable working in a high-responsibility environment.
- Can represent Volody professionally in front of international clients.

📌 Senior Implementation Manager- US shift (Goregaon)
🏢 volody
📍 Goregaon