Standard for all Tracks o35 years of experience in Windows Administration Networking Performance Tuning Patch Management Windows Upgrades into production environment including customer facing or customer support roles oNeed to be adaptable to work in shifts following US holiday calendar Majority work time will be EST time zoneSoft Skills oLeadership handle technically challenging and politically sensitive customer situations oStrong communications skills Excellent spoken and written English communication oEffective polished interaction with customer to gather information quickly explain customer responsibilities in resolving issue communicate next steps and status and inspire confidence oThe successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues directly supports customers through telephone email and chat services as applicable oDemonstrable troubleshooting skills oCrossteam collaboration
Technical Skills
Networking NET oCCNACCNP Certified oTCPIP communications oDNS oAccess to file shares SMB oAccess to file shares DFS namespace oDynamic Host Configuration Protocol DHCP oWireless networking and 8021X authentication oRemote access DirectAccess oSitetosite VPN connectivity issues oRemote access VPN RRAS and CMAK oDistributed File System DFS maintenance and design oActive Directory Federation Services ADFS infrastructure management oDirectory integration with Microsoft Azure via Azure AD Connect oMultiforest management within the Active Directory as well as dealing with oneway and two way trust relationships and ADFS oActive Directory restructuring and object migration oGroup Policy design management and troubleshooting oActive Directory replication topologies including Site SiteLinks and Bridgehead Servers oDNS Server management including DNS zone migration design and configuration oDHCP Server management and IP address management