Position: Senior Client Servicing Executive

Location: Malad West, Mumbai

Company: Crewtangle LLP

Industry: Experiential Marketing | Events | Brand Experiences

Experience: 4–6 years

About Us:

Crewtangle is an experiential events and brand activation company specialising in creating engaging experiences through events, activations, exhibitions, corporate experiences and on-ground marketing.

We partner with leading brands to transform ideas into memorable experiences by combining creativity, strategy and flawless execution.

About the Role:

We are looking for an experienced, proactive and solution-oriented Senior Client Servicing Executive with a strong background in the events and experiential marketing industry.

The candidate will independently manage client relationships, lead project coordination and ensure seamless planning and execution of multiple projects. This role requires someone who can understand business objectives, translate client briefs into actionable plans, drive internal teams, manage budgets and timelines, and deliver projects while maintaining high standards of client satisfaction.

The ideal candidate should demonstrate strong ownership, decision-making, communication and problem-solving skills, along with the ability to manage projects from initial briefing and pitching through execution and closure.

Key Responsiblities

- Client Relationship & Account Management
- Independently manage assigned client accounts and serve as the primary point of contact.
- Build and strengthen long-term client relationships through proactive communication and consistent service delivery.
- Understand client business objectives, campaign requirements and expectations, and translate them into actionable project briefs.
- Lead client discussions, presentations, reviews and project update meetings.
- Manage client expectations, feedback, escalations and approvals effectively.
- Identify opportunities for repeat business, account growth and additional project requirements.
- Ensure high levels of client satisfaction across all assigned accounts.

2. Pitching, Strategy & Presentation
- Lead the understanding and interpretation of client briefs and campaign objectives.
- Work closely with creative and design teams to develop concepts, ideas and presentations.




- Drive the preparation of proposals, pitch decks, presentations and project recommendations.
- Present concepts and proposals to clients and incorporate feedback into final deliverables.
- Contribute creative and strategic inputs to improve the quality and impact of client solutions.
- Support business development efforts through client relationship building and identifying new opportunities within existing accounts.

3. Project & Event Management
- Lead end-to-end planning and execution of events, brand activations, exhibitions, corporate events, offsites and experiential projects.
- Take ownership of projects from briefing and planning through execution and post-event closure.
- Develop project plans, timelines, deliverable trackers and execution schedules.
- Coordinate with creative, production, operations and vendor teams to ensure seamless project delivery.
- Monitor project progress, identify potential challenges and take timely corrective action.
- Oversee multiple projects simultaneously while ensuring quality, timelines and client expectations are met.
- Lead on-ground execution and independently resolve operational and coordination challenges.
- Ensure all project deliverables are completed as per agreed scope and timelines.

4. Internal Team Leadership & Coordination
- Drive coordination between creative, production, operations, accounts and other internal teams.
- Translate client requirements into clear briefs and actionable deliverables for internal teams.
- Ensure timely communication of project updates, revisions, approvals and changes.
- Monitor team deliverables and follow up to ensure accountability and timely completion.
- Proactively identify bottlenecks and coordinate solutions across departments.
- Guide and support junior team members in project coordination and client communication.
- Ensure proper documentation and alignment across all project stakeholders.

5. Budgeting,



Costing & Vendor Management
- Lead the preparation and management of project budgets, costing sheets and estimates.
- Coordinate with vendors to obtain quotations, negotiate commercials and finalise deliverables.
- Monitor project expenses and ensure adherence to approved budgets.
- Identify cost-effective solutions without compromising quality or execution standards.
- Track budget deviations, identify cost leakages and escalate financial risks.
- Work closely with the accounts and production teams to ensure accurate project costing and expense tracking.
- Maintain commercial clarity with clients regarding project scope, additional requirements and cost implications.

6. Post-Event Management & Reporting
- Oversee post-event closure and ensure all client deliverables are completed.
- Coordinate client feedback, post-event reviews and performance discussions.
- Ensure preparation of project reports, expense statements, vendor reconciliations and closure documents.
- Analyse project execution challenges and identify areas for improvement.
- Maintain records of project performance, client feedback, budgets and account-related documentation.
- Build opportunities for future engagement based on project outcomes and client feedback.

Desired Candidate Profile:

- 4–6 years of experience in client servicing, event management, experiential marketing or brand activations.
- Strong experience in independently managing client accounts and end-to-end event projects.
- Proven ability to handle client communication, presentations, negotiations and escalations.
- Good understanding of event planning, production, vendor management and on-ground execution.
- Experience in preparing and managing project budgets, costing sheets and commercial proposals.
- Ability to lead cross-functional teams and manage multiple projects simultaneously.
- Strong presentation, communication and interpersonal skills.
- Excellent planning, organisational and problem-solving abilities.
- Ability to take ownership, make decisions and work independently in a quick-paced environment.
- Proactive, commercially aware and solution-oriented approach.
- Willingness to travel and support on-ground event execution as required.

📌 Senior Client Servicing - Events (Mumbai)
🏢 Crewtangle
📍 Mumbai