Job Title: SAP Service Delivery Manager

Experience: 15+ Years

Location: Chennai / Hyderabad

Work Mode: Hybrid – 3 days in office

Notice Period: 30 Days

Industry Domain: Life Sciences / Pharma (Mandatory)

Job Overview

We are looking for an experienced SAP Service Delivery Manager with robust expertise in SAP S/4HANA and end-to-end Logistics modules to lead and manage large-scale SAP delivery for a Life Sciences / Pharmaceutical organization.

The ideal candidate should have extensive experience in SAP service delivery, program management, stakeholder management, and large team leadership. The candidate must have a proven track record of managing complex SAP environments, driving service excellence, and ensuring delivery governance in regulated environments.

The role involves overseeing a broad SAP module landscape, including EWM, PLM, Ariba, MDG, WIM, BASIS, Analytics, and Security.

Key Responsibilities

1. Service Delivery & Program Management

- Own end-to-end SAP service delivery, ensuring SLA, KPI, and operational targets are achieved.
- Lead large cross-functional SAP teams across onshore and offshore locations.
- Develop service delivery strategies, roadmaps, and continuous improvement plans.
- Manage service governance, steering committee meetings, status reviews, and escalations.
- Drive service transitions, AMS, and steady-state support for SAP S/4HANA.

2. Stakeholder & Client Management

- Act as the primary point of contact for business and IT stakeholders.
- Translate business requirements into delivery plans.
- Manage stakeholder expectations, priorities, and escalations.
- Work closely with Life Sciences / Pharma business leaders to ensure regulatory and compliance requirements are met.

3.



SAP S/4HANA & Logistics Delivery

- Lead SAP S/4HANA delivery across end-to-end Logistics modules, including EWM and WIM.
- Oversee delivery and support across PLM, Ariba, MDG, BASIS, Analytics, and Security.
- Ensure integration across supply chain, procurement, warehouse, and master data processes.
- Drive SAP roadmaps, upgrades, releases, and system optimization.

4. Team & People Leadership

- Build, lead, and mentor large SAP teams, including managers, architects, consultants, and support staff.
- Manage team structure, resource allocation, capacity planning, and utilization.
- Drive performance management, talent development, and retention.

5. Governance, Risk & Compliance

- Ensure compliance with Life Sciences / Pharma regulatory requirements, including GxP, validation, audit readiness, and data integrity.
- Manage risks, change control, and quality assurance.
- Ensure SAP security, access control, and audit compliance.
- Establish ITIL-aligned incident, problem, and change management processes.

6. Vendor & Contract Management

- Manage SAP vendors, implementation partners, and managed service providers.
- Oversee SOWs, SLAs, and vendor contract performance.
- Ensure quality, cost efficiency, and timely delivery.

7. Continuous Improvement

- Identify opportunities for process improvements, automation,



and cost optimization.
- Leverage analytics to measure service performance.
- Stay updated with SAP S/4HANA innovations and industry best practices.

Required Skills & Experience
- 15+ years of overall SAP experience.
- Proven experience as an SAP Service Delivery Manager / Program Manager / Delivery Lead.
- Strong experience with SAP S/4HANA.
- End-to-end SAP Logistics module experience.
- Experience managing large, distributed SAP teams across onshore/offshore locations.
- Mandatory Life Sciences / Pharma domain experience.
- Strong knowledge of SAP EWM, PLM, Ariba, MDG, WIM, BASIS, Analytics, and Security.
- Understanding of integrated SAP supply chain, procurement, warehouse, and master data processes.
- Experience with ITIL service management and AMS delivery models.
- Excellent stakeholder management, client communication, and executive presentation skills.
- Strong program management, risk management, and decision-making abilities.
- Excellent vendor management, negotiation, and conflict-resolution skills.

Preferred Qualifications
- SAP certifications in S/4HANA, EWM, Ariba, MDG, or related modules.
- Experience with GxP validation, audit readiness, and Pharma compliance.
- Experience with ServiceNow or similar ITSM tools.
- Exposure to Agile / Hybrid delivery models and SAP Activate methodology.

Key Competencies
- SAP Service Delivery & Program Management
- SAP S/4HANA & Logistics
- Stakeholder & Client Management
- Large Team Leadership
- Life Sciences / Pharma Domain Expertise
- Governance, Risk & Compliance
- Vendor & Contract Management
- Continuous Improvement
- ITIL / AMS Service Management

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