About the role

Service Cloud platform specialist that takes over consumer product support for a global technology company, moving cases, knowledge and support channels from a legacy system to Salesforce. Working inside the client’s engineering team with their Pune and US colleagues, and alongside a wider program that brings AI agents into the CRM.

What the role does

- Design and build Service Cloud features: case management, Omni-Channel routing, Service Console, Knowledge, Entitlements and Milestones, Email-to-Case and Web-to-Case, messaging or chat channels.
- Write Apex, Lightning Web Components and Flows, with test classes that meet the client’s coverage and quality standards.
- Build and maintain integrations with REST and SOAP APIs, platform events and middleware.
- Support data migration from the legacy support system: mapping, loads, validation, cutover.
- Work in a source-driven release process (Git, SFDX, CI/CD) and with QA on every release.
- Join design reviews and estimate work with the client’s tech leads.





Must have

- 5+ years of hands-on Salesforce development: Apex, LWC, Flows, SOQL.
- 3+ years on Service Cloud, including case management and Omni-Channel.
- Integration experience: REST APIs, named credentials, external services.
- Source control and CI/CD on Salesforce (Git, SFDX; AutoRabit, Copado or Gearset).
- Salesforce Platform Developer I certification.
- Transparent written and spoken English; comfortable working with US teams.

Nice to have

- Experience with Agentforce, Einstein for Service, or AI agents that read and update Salesforce data.
- Exposure to MCP servers, Salesforce Headless 360 or other API-first agent integrations.
- Experience Cloud (customer portals), Data Cloud, or Databricks.
- Large support migrations for consumer brands with high case volumes.
- Platform Developer II or Service Cloud Consultant certification.

📌 Salesforce Developer- Service Cloud (Maharashtra)
🏢 Customertimes
📍 Maharashtra