Primary Skills: Salesforce Business Analyst with Health cloud

Continuous Improvement &

- Quality
- Identify opportunities to streamline Patient Services workflows through automation, data integration, and enhancements.
- Contribute to the standardization and continuous improvement of business analysis practices, templates, and documentation across Patient Services IT.
- Support knowledge transfer to operations, support teams, and Test/Validation partners.

Required Skills &

- Experience

Core Business Analysis

- Robust experience in business requirements elicitation, functional analysis, and stakeholder facilitation
- Proven ability to translate regulated business workflows into clear, testable system requirements
- Excellent written and verbal communication skills, with the ability to operate across business and technical audiences

Health Cloud &

- Delivery Model
- Experience supporting platforms, preferably Salesforce and/or Health Cloud
- Familiarity with Agile / DevOps delivery models, user stories,



and backlog management
- Experience working with integration-heavy solutions and cross-system dependencies

Regulated IT &

- Patient Services (Preferred)
- Experience in healthcare, life sciences, or regulated commercial environments
- Understanding of compliance, auditability, data privacy, and validation expectations in

Patient Services solutions

- Ability to produce clear, traceable documentation suitable for regulated IT delivery

Education &

- Experience
- Bachelor's degree in Business, Information Systems, Computer Science, or related field

(or equivalent experience).

- 3–7+ years of experience as a Business Analyst, with experience supporting Health

Cloud or enterprise platforms.

- Experience supporting Patient Services, Commercial Operations, or healthcare workflows is strongly preferred.

📌 Salesforce BA (Bengaluru)
🏢 Trigent Software
📍 Bengaluru