About CureMeAbroad

CureMeAbroad (CMA) is an AI-native medical tourism discovery and concierge platform. We connect international patients from the US, UK, Germany, Australia and the GCC with 400+ accredited hospital partners across Turkey, Thailand, India, Mexico, Georgia and beyond. Every patient conversation is high-trust, and you will make sure our sales team gets each one right.

What you will do

- Own quality across the sales team. Set the standard, build the scorecards and run the QC process.
- Listen to sales calls and tele-consultations, and audit them for accuracy, tone, compliance and closing quality.
- Review all patient chats for response quality, speed, accuracy and follow-through.
- Track call volumes, connect rates, follow-ups and pipeline activity, and analyse team and individual performance.
- Find out which numbers and behaviours actually move bookings, and tell sales leadership what to focus on.
- Coach agents with real call and chat examples, and build the scripts, playbooks and training that fix the gaps.
- Flag risks early (wrong claims, unverified pricing, missed commitments) and report quality trends to leadership with clear recommendations.





What we are looking for

- - Minimum 3 years of relevant experience in sales QA, QC or sales quality and performance management. Relevant experience is what counts. Total years of experience do not matter.
- Proven experience auditing sales calls and chats at scale.
- Robust comfort with data, and the ability to explain what is driving results.
- Experience managing or coaching a team, and giving direct feedback that people act on.
- Excellent spoken and written English.
- High attention to detail, integrity and discretion with sensitive patient information.

Good to have

- Experience in healthcare, medical tourism, travel, or any high-consideration, high-ticket consultative sales.
- Experience with call analytics or conversation intelligence tools.
- Experience designing QA scorecards, coaching frameworks or training programmes.
- Familiarity with SQL or BI tools such as Looker Studio, Power BI or Tableau.
- Experience working with international customers, especially in the US, UK, Australia or the GCC.

📌 Sales Quality Manager (Pune)
🏢 CureMeAbroad
📍 Pune