Role Purpose To establish and lead Geeken's end-to-end Quality Management System by ensuring that raw materials, work-in-progress, and finished goods consistently meet defined quality standards while reducing rejections, customer complaints, rework, warranty costs, and production losses.

The role will act as an independent control function working closely with Procurement, Stores and Production departments while maintaining authority to stop dispatches or production in case of significant quality deviations.

Key Responsibilities

1. Incoming Material Quality Control

- Approve quality specifications for all purchased materials.
- Establish vendor quality standards and inspection protocols.
- Lead incoming inspection of:
- Boards
- Hardware
- Fabric
- Foam
- Steel and metal components
- Chemicals and consumables

- Collaborate with Procurement during vendor selection and vendor audits.
- Approve first samples from recent vendors.
- Track vendor-wise rejection rates and supplier quality performance.

2. In-Process Quality Management

- Design stage-wise quality checkpoints across production lines.
- Establish Standard Operating Procedures (SOPs) and Quality Work Instructions.
- Conduct process audits across:
- Chair manufacturing
- Modular furniture
- Almirah manufacturing
- Fabrication and metal processing
- Student desk production

- Identify root causes of defects and implement corrective actions.
- Ensure quality compliance across all production shifts.

3. Finished Goods Quality Assurance

- Define final inspection checklists for all product categories.
- Ensure only approved products are dispatched to customers.
- Monitor defects related to:
- Finish
- Dimension accuracy
- Assembly
- Stability
- Functionality
- Packaging





- Establish dispatch quality sign-off process.

4. Quality Systems & Continuous Improvement

- Build organisation-wide Quality Management System (QMS).
- Drive implementation and maintenance of:
- ISO 9001
- Process Control Systems
- CAPA (Corrective & Preventive Action)
- Root Cause Analysis
- 5 Why
- Fishbone Analysis
- PDCA Methodology

- Develop quality dashboards and management reports.

5. Customer Quality & Complaint Handling

- Lead customer complaint investigations.
- Analyse field failures and returns.
- Implement corrective measures to prevent recurrence.
- Reduce warranty and service-related quality costs.
- Maintain customer satisfaction metrics.

6. Vendor Quality Development

- Conduct supplier quality audits.
- Develop vendor rating mechanisms.
- Work jointly with Procurement Head on vendor improvement plans.
- Recommend vendor approval, suspension, or blacklisting based on quality performance.

7. Quality Metrics Ownership

Own and monitor

- Customer Complaint Rate
- Production Rejection %
- Rework %
- First Pass Yield (FPY)
- Cost of Poor Quality (COPQ)
- Dispatch Rejection %
- Vendor Rejection %
- Quality Audit Scores
- Warranty Claim %
- Customer Satisfaction Score

8. Team Leadership

- Build and develop quality teams across all manufacturing locations.
- Train production supervisors and operators on quality standards.
- Create a quality culture focused on "Right First Time".
- Conduct periodic skill assessments and capability-building programmes.

Role: Quality Head, Industry Type: Furniture & Furnishing, Department: Quality Assurance, Employment Type: Full Time, Permanent Role Category: Production & Manufacturing Education UG: Any Graduate, B.Tech / B.E. in Any Specialization Key Skills QualityQuality Control

📌 Quality Head (Manesar)
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📍 Manesar