Designation: Security Guard cum Patient Service Assistant
Job Purpose
To ensure the safety and security of the clinic premises while providing necessary assistance, guidance, and support to patients and visitors, ensuring a safe, comfortable, and welcoming clinic environment.
Key Responsibilities
1. Security & Safety
- Ensure the safety and security of the clinic premises.
- Monitor patient and visitor entry and exit.
- Maintain discipline and order within the clinic premises.
- Ensure proper parking arrangements for patients and visitors.
- Remain alert and report any suspicious activities or security concerns to the Clinic Manager.
1. Patient Assistance & Support
- Welcome patients and visitors and guide them appropriately.
- Assist patients in entering and exiting the clinic.
- Provide special assistance to elderly patients and individuals with mobility difficulties.
- Help patients with their belongings whenever required.
- Respond politely and promptly to patient requests.
1. Vehicle & Parking Management
- Assist patients with vehicle parking and movement within the clinic premises.
- Help move or park patient vehicles whenever necessary, subject to authorization and valid driving credentials.
- Ensure that vehicles are parked safely without obstructing clinic access.
1. Communication & Coordination
- Provide basic and accurate information to patients and visitors.
- Direct patients to the appropriate staff or department.
- Communicate patient requirements to the concerned clinic staff.
- Coordinate with the Clinic Manager to ensure smooth patient movement and service.
1. General Clinic Support
- Assist with general clinic-related support activities as assigned.
- Maintain a clean, organized, and secure entrance area.
- Support the clinic team during busy hours and patient rush.
- Perform other duties assigned by the Clinic Manager.
Required Skills & Qualifications
- Good communication and interpersonal skills.
- Polite, patient-friendly, and service-oriented attitude.
- Good observation and alertness.
- Responsible, punctual, and disciplined.
- Ability to handle patients and visitors respectfully.
- Valid driving licence and driving experience preferred if vehicle handling is required.