Role & Responsibilities

- Manage day-to-day dispatch operations for Canadian trucking operations.

- Coordinate with drivers, customers, brokers, terminals, and internal teams.

- Track loads from pickup to delivery and provide timely updates.

- Coordinate pickup and delivery appointments and ensure loads are dispatched on time.

- Monitor driver and shipment status and follow up on delays or operational issues.

- Prepare and maintain BOLs, PODs, rate confirmations, and other required documents.

- Follow up for missing PODs and ensure documents are submitted promptly for billing.

- Identify and communicate applicable accessorial charges, including detention, waiting time, layover, and other charges.

- Coordinate with the billing team to ensure all charges are properly captured and invoiced.

- Maintain accurate dispatch records and update the transportation management system.

- Communicate professionally with North American customers, drivers, and vendors.

- Resolve day-to-day dispatch issues and escalate matters when required.

- Maintain clear and timely communication with the Operations Manager and other team members.

Preferred Candidate Profile

- 13 years of experience in Canadian trucking dispatch or transportation operations preferred.





- Candidates with experience in Canadian/US trucking, freight, logistics, or 3PL operations will be preferred.

- Good understanding of Canadian trucking terminology, documentation, and dispatch procedures.

- Strong spoken and written English communication skills.

- Good knowledge of MS Excel, Outlook, and other computer applications.

- Experience with transportation management systems (TMS) is an asset.

- Strong attention to detail and ability to manage multiple loads simultaneously.

- Good problem-solving and follow-up skills.

- Ability to work independently and as part of a team.

- Willingness to work night shifts aligned with Canadian operating hours.

- Reliable, responsible, and professional approach to work.

Perks & Benefits

- Competitive salary based on experience and qualifications.

- Performance-based salary reviews and growth opportunities.

- Paid leaves as per company policy.

- Opportunity to work directly with Canadian transportation operations.

- On-the-job training and career development.

- Supportive and skilled work environment.

- Opportunity for career advancement within the organization.

- Stable employment with a growing Canadian transportation company.

📌 Operations Officer (Chandigarh)
🏢 Incan India
📍 Chandigarh