Company Description NS Facilities Management Pvt Ltd. (NSFM) delivers integrated facility management solutions that help create clean, safe, and efficient spaces for businesses and communities. The company serves a diverse range of clients, including corporate offices, residential societies, commercial establishments, healthcare facilities, educational institutions, and industrial premises. NSFM’s services span housekeeping, security management, technical services, facility maintenance, MEP support, manpower solutions, and soft services.

With a trained workforce, quality-focused processes, and a customer-first approach, NSFM emphasizes safety, compliance, and operational excellence. The organization builds long-term partnerships by maintaining environments that enhance experiences, productivity, and overall well-being.

Role Description The Operations Manager is a full-time, in office role based in Mumbai, responsible for overseeing day-to-day facility management operations across multiple client locations. This role includes planning and coordinating housekeeping, security, technical services, and maintenance activities to ensure service quality and adherence to safety and compliance standards.

The Operations

Manager will manage teams and vendors, monitor performance against service level agreements, and implement process improvements to drive efficiency and cost-effectiveness. The role also involves regular client interaction, handling escalations,



preparing operational reports, and supporting budgeting and resource allocation.

The Operations

Manager will collaborate with internal stakeholders to maintain consistent service delivery and support business growth.

Qualifications

- Experience in operations management, preferably in facility management or related service industries, with strong skills in planning, coordination, and execution.
- Ability to lead and manage diverse teams, including vendor and manpower supervision, performance monitoring, and workforce scheduling.
- Knowledge of facility services such as housekeeping, security, technical maintenance, and MEP support, with a focus on safety, compliance, and quality standards.
- Strong analytical and reporting skills, including proficiency in MS Office and basic data analysis for operational metrics and budgeting.
- Excellent communication and stakeholder management skills to interact with clients, address issues, and maintain long-term relationships.
- Proven capability in problem-solving, process improvement, and implementing standard operating procedures across sites.
- Bachelor’s degree in Business Administration, Engineering, Facilities Management, or a related field; relevant professional certifications are an advantage.
- Prior experience working on-site in Mumbai or similar metropolitan environments is preferred.

📌 Operations Manager (Mumbai)
🏢 NSFM
📍 Mumbai