Manager Operations

Company: RewardBig Loyalty Solutions Pvt. Ltd.

Location: Gurgaon, Haryana

Experience: 5–7 Years

Department: Operations

Employment Type: Full-time

About RewardBig

RewardBig is a technology-enabled loyalty rewards fulfilment company, working with leading loyalty agencies, banks and enterprise clients. We specialise in merchandise rewards, catalogue management, order fulfilment, logistics and technology-driven redemption solutions.

We are expanding our operations team and looking for an experienced Manager – Operations who can independently manage and scale our day-to-day operations while contributing to client management and business development.

Key Responsibilities

1. Operations & Fulfilment Management

- Manage end-to-end operations, including order processing, inventory coordination, warehouse management, dispatch and delivery.
- Ensure timely order fulfilment and adherence to defined operational SLAs.
- Monitor pending orders, dispatch TAT, delivery performance and operational bottlenecks.
- Develop and implement SOPs to improve operational efficiency and productivity.
- Coordinate with warehouse, logistics, customer support and accounts teams.

2. Key Account Management

- Manage relationships with existing clients, including loyalty agencies, banks and enterprise customers.
- Act as the primary point of contact for operational matters and escalations.
- Ensure client satisfaction, timely resolution of issues and adherence to agreed SLAs.
- Identify opportunities to improve existing client engagement and increase business volumes.
- Coordinate with internal teams to ensure smooth execution of client requirements.

3. Business Development & Growth

- Identify new business opportunities within the rewards, loyalty and e-commerce ecosystem.
- Support client acquisition, business proposals,



commercial discussions and onboarding.
- Develop relationships with potential loyalty partners, agencies and corporate clients.
- Identify opportunities for catalogue expansion, new product categories and additional business.
- Work towards growing business from existing accounts as well as acquiring new accounts.

4. Team & Performance Management

- Lead and manage the operations team, allocate responsibilities and monitor individual performance.
- Establish operational KPIs and ensure regular performance reviews.
- Prepare and review daily, weekly and monthly MIS reports.
- Drive process improvements, cost optimisation and operational accountability.

Mandatory Requirements
- 5–7 years of relevant experience in Rewards & Loyalty or E-commerce is mandatory.
- Experience in managing end-to-end order fulfilment and operational processes.
- Prior experience in key account management and client relationship management.
- Solid business development and commercial understanding.
- Experience in managing teams and coordinating across multiple departments.
- Good knowledge of inventory management, warehouse operations and logistics.
- Strong analytical, communication, negotiation and problem-solving skills.
- Excellent command of MS Excel and MIS reporting.

Preferred Candidate Profile
- Candidates from loyalty companies, rewards platforms, e-commerce companies, merchandise fulfilment or redemption management businesses will be preferred.
- Should be capable of independently managing operations without requiring constant supervision.
- Should have a business-oriented mindset with the ability to manage existing clients and explore new opportunities.
- Should be proactive, accountable and comfortable working in a growing organisation.

Apply: Share your updated resume with details of your relevant experience and current/expected CTC.

📌 Operations Manager (Gurugram)
🏢 Rewardbig Loyalty Solutions
📍 Gurugram