Operations Associate – Two-Wheeler (Scooty) Vertical

Company: Fery Rides (Femzo India Private Limited)

Location: Sector 32, Gurugram, Haryana

Employment Type: Full-time | On-site + Field Operations

Experience: 2–3 years

About Fery Rides

Fery Rides is a women-focused electric mobility platform committed to providing safe, reliable, and sustainable transportation for women.

Operating across 2-wheeler (Scooty) and 4-wheeler (Cab) segments, Fery Rides aims to empower women through employment opportunities while making everyday commuting convenient and dependable.

We are looking for a proactive and execution-oriented Operations Associate to manage the day-to-day operations of the Scooty vertical, recruit and onboard women drivers (Sister Partners), ensure smooth ride fulfilment, and handle field-level operational activities.

Key Responsibilities

1. Sister Partner Recruitment & Onboarding

- Source and recruit women Scooty Drivers through field visits, referrals, community outreach, and recruitment drives.
- Screen candidates and coordinate documentation, verification, training, and onboarding.
- Explain Fery Rides' working model, earning opportunities, shift structure, incentives, and operational guidelines.
- Maintain regular communication with prospective and active Sister Partners.
- Achieve assigned recruitment and onboarding targets.

2. Daily Operations & Ride Fulfilment

- Monitor daily bookings, ride allocation, pickups, and drop-offs.
- Ensure adequate Sister Partner availability for smooth ride fulfilment.
- Handle ride delays, cancellations, no-shows, and real-time operational issues.
- Coordinate with Sister Partners to ensure timely reporting and ride completion.




- Support scheduling and deployment to improve operational efficiency.

3. Sister Partner Management & Retention

- Monitor attendance, shift adherence, availability, productivity, and ride performance.
- Handle Sister Partner queries and coordinate timely resolutions.
- Ensure compliance with operational SOPs, safety guidelines, and company policies.
- Support partner engagement, performance improvement, and retention.
- Identify recurring operational issues and escalate them to management when required.

4. Fleet & Field Operations

- Monitor scooty availability, charging, battery status, maintenance, and cleanliness.
- Track vehicle utilisation, breakdowns, and operational downtime.
- Conduct regular field visits to support on-ground operations.
- Assist with society activations, recruitment drives, and promotional activities.
- Coordinate with relevant teams for vehicle-related operational issues.

5. Reporting & Coordination

- Maintain daily reports for recruitment, onboarding, attendance, active Sister Partners, and ride performance.
- Track ride completion, cancellations, fleet utilisation, and partner productivity.
- Maintain operational dashboards using MS Excel or Google Sheets.
- Share daily performance updates, issues, and action points with management.
- Ensure operational data is accurate and updated on a regular basis.





Candidate Requirements

- Bachelor's degree in any discipline.
- 2–3 years of experience in operations, logistics, field operations, recruitment, or a similar role.
- Experience in driver/rider recruitment, fleet operations, delivery operations, or last-mile operations will be an advantage.
- Positive Hindi communication skills; basic English preferred.
- Working knowledge of MS Excel or Google Sheets.
- Comfortable with regular local travel and field visits.
- Strong coordination, problem-solving, and organisational skills.
- Ability to work in a fast-paced environment and handle real-time operational challenges.
- Should be comfortable communicating directly with drivers/partners and resolving operational issues.

Who Should Apply?

We are looking for someone who is energetic, disciplined, proactive, and execution-focused.

The ideal candidate should be comfortable working both on the ground and with operational data. They should be able to take ownership, coordinate effectively with Sister Partners, solve problems independently, and work towards measurable operational and recruitment targets.

Why Join Fery Rides?

- Be part of a growing women-focused electric mobility company.
- Gain hands-on experience in EV mobility, recruitment, fleet, and field operations.
- Work closely with the operations and founding teams.
- Opportunity to take ownership of a growing business vertical.
- Grow professionally as Fery Rides expands.
- Contribute to women's employment and sustainable transportation.

Additional Requirement:

- Bachelor's Degree
- Minimum 1+ year of relevant Field Operations experience preferred.

📌 Operations Associate – Two Wheeler Vertical (Gurugram)
🏢 Fery Rides
📍 Gurugram