Details

Key Responsibilities

Stefanini Group is seeking to welcome a skilled Middleware Admin to strengthen our Application Technical Management Operations (ATM) team within our Hybrid Cloud &

- Infrastructure Cluster. The role provides Level 2 (L2) day-to-day operational support across a broad portfolio of middleware and application platforms hosting the customer's business applications. This role is focused on the operational stability of these application platforms.

The Middleware Admin will own daily checks, incident triage and resolution at L2 level, fulfilment of standard service requests, execution of approved patches and changes within maintenance windows, and the maintenance of operational documentation.

The ideal candidate combines solid Windows Server and middleware administration skills, methodical troubleshooting, and the ability to work in a structured operational environment (ITIL / managed services with SLA commitments). Hands-on experience with at least one of the critical applications listed above is required; the most important point is the right skillset to perform L2 operational activities across a varied application portfolio.

Job Responsibilities

Level 2 Operations &

- Day-to-Day Support (Core Responsibility)

- Run daily start-of-day checks across the supported application platforms:
- service availability
- scheduled job execution
- log review for warnings and errors
- resource thresholds (disk, memory, CPU)
- open monitoring alerts.
- Pick up tickets from ServiceNow and resolve standard L2 work, including:
- service restarts and controlled recoveries
- log retrieval and basic log analysis
- certificate installation and renewal
- middleware-level account creation and access changes
- execution of scheduled jobs and re-runs
- investigation of user access or connectivity issues.
- Resolve second-level incidents on the supported applications:
- middleware service crashes
- JVM out-of-memory situations
- connection pool exhaustion
- deployment failures
- common integration issues with databases, AD, monitoring.
- Triage monitoring alerts and escalate to L3 when the issue is beyond standard operations, providing:
- description of the alert and timeline
- what has been checked
- what has been tried and the result.

Change &

- Release Execution

- Execute approved standard and minor changes within maintenance windows, including:
- middleware patching (per the approved runbook)
- configuration updates
- certificate rotation
- account and permission adjustments.
- Perform pre- and post-change validations and update the change ticket with evidence.
- Support major upgrades planned by the L3 engineer:
- execution of defined steps
- validation tasks
- rollback execution if instructed.

Service Request Fulfilment





- Fulfil approved service requests for the supported application platforms within agreed SLAs, including:
- configuration queries
- controlled restarts
- parameter changes within approved boundaries
- log retrieval and audit support
- access provisioning at middleware level.

Backup, Restore &

- Continuity Support

- Monitor scheduled backups for the supported applications and configurations.
- Validate backup integrity and recovery points.
- Participate in regular restore drills to verify recovery objectives (RTO / RPO).
- Maintain DR and continuity documentation up to date for the supported applications.

Documentation, Knowledge &

- Shift Handover

- Maintain and update operational documentation, including:
- troubleshooting steps
- standard operating procedures (SOPs)
- knowledge base articles for recurring issues.
- Ensure clean shift handovers:
- status of open tickets
- work in progress
- pending escalations.
- Contribute to continuous improvement by flagging recurring issues to L3 for permanent resolution.

Monitoring &

- Event Management

- Monitor application platform health using the customer's monitoring tooling (Azure Monitor, Application Insights).
- Action alerts according to defined thresholds and runbooks.
- Provide feedback on alert quality (false positives, missing coverage) to support tuning by L3.

Job Requirements

Education

Required qualifications

- Preferred: Bachelor's degree in computer science, Information Technology, Engineering, or a related field.
- Minimum education requirement: High school studies completed with Baccalaureate diploma.

Experience Minimum 3 years of experience in operating middleware and application platforms at L2 / administrator level.

Technical Skills

- Advanced level of middleware Level 2 support expertise, encompassing: daily checks, L2 incident triage and resolution, fulfillment of standard service requests, execution of approved patches and changes during maintenance windows, and maintenance of operational documentation.
- Advanced level of middleware runtimes, at least one of the following: Apache Tomcat, JBoss, IIS.
- Robust ability to read application and middleware logs and isolate issues sufficiently for resolution or escalation.
- Advanced level of Windows Server administration expertise, including: services, scheduled tasks, IIS, event log, performance monitor,



basic AD interactions .
- Strong ability to execute scripts authored by others and following documented runbooks step by step.
- Proficiency with ITSM platforms - ServiceNow strongly preferred.
- Strong understanding of incidents, service requests, changes, and problem management.

Soft Skills

- Strong communication and collaboration skills, with the ability to interact effectively with both technical and non-technical stakeholders, including lab and plant users, and to provide clear, structured context when escalating to L3 engineers.
- Strong organizational, attention to detail, analytical, and problem-solving skills.
- Ability to quickly adapt to changes, new requirements, or sudden shifts in direction.
- Collaborative mindset with interest in internal operations and process improvement.
- A customer-focused mindset dedicated to delivering exceptional service.
- Strong documentation discipline and operational mindset.
- Availability for on-call responsibilities, extended hours, and participation in planned maintenance windows - which may occur during evenings or weekends with shifts rotated among team members.

Language Proficiency

- Excellent English communication skills, both verbal and written, for professional communication and documentation.

Desired Qualifications (Nice To Have)

- Medium level of Linux Server administration expertise.
- Additional experience with other middleware-hosted enterprise applications, and middleware runtimes (e.g., WebLogic, WebSphere) beyond the required technical skill set is valued.
- Hands-on experience planning and executing major upgrades end-to-end, including pre-checks, change ticket, rollout, validation, rollback.
- Prior experience working in production environments with up-time and SLA commitments.
- Prior experience with AspenTech or Doxis (SER Group).
- Knowledge of automation tools and scripting languages (e.g., PowerShell, Bash or Python) to drive efficiency in system administration tasks.
- Prior exposure to monitoring tooling (Azure Monitor, Application Insights, Prometheus / Grafana).
- Prior experience supporting applications in chemicals, pharma, oil & gas, or other regulated manufacturing environments.
- German language skills (intermediate level or higher).
- Preferred Certifications:
- ITIL Foundation (or higher)
- Vendor certifications relevant to the in-scope applications (AspenTech, OpenText / Doxis) are a strong advantage
- Microsoft Windows Server certifications
- Linux certifications (RHCE / LFCS).

Work Conditions

- Working hours: 24/7 rotational shift with on-call responsibilities and participation in planned maintenance windows - which may occur during evenings or weekends.
- Working setup- hybrid.

📌 Middleware Admin II (Hyderabad)
🏢 Stefanini North America and APAC
📍 Hyderabad