We are seeking an experienced Microsoft Dynamics 365 Technical Architect with solid expertise in Dynamics 365 Customer Engagement (CE) , Power Platform , Azure Integration Services , and enterprise application integration.

In this role, you'll be responsible for designing scalable, secure, and high-performance CRM solutions, defining technical architecture, and leading end-to-end integrations between Dynamics 365 and various enterprise applications. This position requires strong hands-on technical capabilities, robust architectural decision-making, and a proven track record of delivering complex Dynamics 365 implementations involving multiple external systems.

?️ Key Responsibilities

1. Solution Architecture & Technical Design

- End-to-End Ownership: Define and own the comprehensive technical architecture for Microsoft Dynamics 365 CRM solutions.
- Scalable Design: Design scalable, secure, maintainable, and high-performing solutions leveraging Dynamics 365 and the Microsoft Power Platform .
- Documentation & Blueprints: Develop solution architecture documents, technical design specifications, integration architecture diagrams, and data flow diagrams.
- Standards & Best Practices: Establish technical standards, design patterns, development guidelines, and coding best practices.
- Option Evaluation: Evaluate solution options and recommend technical approaches aligned with business requirements and enterprise architecture standards.

1. Enterprise Integration Architecture

- System Connectivity: Architect and implement integrations between Dynamics 365 and enterprise systems (such as ERP, SAP, Oracle, legacy platforms, third-party apps, and external portals).
- Azure-First Integration: Design and develop integrations leveraging key Azure and Microsoft services, including:
- Azure Logic Apps & Azure Functions
- Azure Service Bus, Event Grid, & API Management
- Microsoft Dataverse Web API, REST APIs, and SOAP web services
- Power Automate and custom connectors
- Integration Patterns:



Define robust integration patterns, including real-time, asynchronous, event-driven, and batch processing.
- Framework Design: Build resilient integration frameworks equipped with error handling, retry mechanisms, monitoring, logging, and exception management.
- Security & Authentication: Ensure secure API communication using Microsoft Entra ID , OAuth 2.0 , managed identities, and appropriate authentication mechanisms.
- Performance Optimization: Drive integration performance tuning, scalability, reliability, and strict data consistency across enterprise systems.

1. DevOps, Security & Performance

- CI/CD Strategy: Define automated CI/CD pipelines using Azure DevOps or GitHub Actions .
- ALM Governance: Establish automated build, deployment, and release management processes to govern the Dynamics 365 solution lifecycle across Development, Test, UAT, and Production environments.
- Security & Access Control: Define application security, role-based access control (RBAC), and secure integration architectures.
- Troubleshooting: Lead performance tuning, diagnostic monitoring, and complex technical issue resolution.
- Compliance: Ensure all solutions strictly adhere to enterprise security, compliance, and governance standards.

1. Technical Leadership & Stakeholder Management

- Mentorship: Lead and mentor Dynamics 365 developers, technical consultants, and integration specialists.
- Quality Assurance: Conduct structured architecture reviews, code reviews, and interactive technical design workshops.
- Cross-Functional Collaboration: Partner closely with functional architects, business analysts, enterprise architects, and project managers.
- Stakeholder Engagement: Engage directly with customers and business stakeholders to translate complex requirements into viable technical solutions.
- Risk Mitigation: Proactively identify technical risks, system dependencies, and architectural challenges, recommending clear mitigation strategies.
- Presales & Estimation: Support technical estimations, solution proposals, and presales activities when required.

📌 Microsoft Dynamics 365 Technical Architect (Bengaluru)
🏢 ITC Infotech
📍 Bengaluru