Provide L2 support for Microsoft 365, Exchange Online, Active Directory, SharePoint Online, and hybrid Exchange environments, ensuring timely issue resolution and SLA compliance.
Key Responsibilities
- Troubleshoot Exchange Online, Hybrid Exchange, Outlook, mail flow, and mailbox issues.
- Manage mailboxes, shared mailboxes, distribution groups, and permissions.
- Handle Active Directory user/group administration and synchronization issues.
- Provide support for Microsoft Teams, SharePoint Online, and OneDrive.
- Manage incidents, service requests, and changes as per ITIL processes.
- Maintain ticket documentation, meet SLAs, and escalate complex issues to L3.
- Use MS Graph for administration and troubleshooting.
📌 Microsoft 365 (Delhi)
🏢 Momento Cybertech Solutions
📍 Delhi
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