Job Purpose To coordinate between customers, the sales team, production, design, sampling, and dispatch departments to ensure smooth execution of customer orders, timely approvals, and on-time delivery of products.

Key Responsibilities

1. Customer Coordination

- Coordinate with customers regarding recent orders, repeat orders, and order requirements.

- Understand customer specifications, quality requirements, and delivery timelines.

- Follow up for order confirmations and approvals.

1. Order Management

- Receive and process customer purchase orders (POs).

- Verify order details, quantities, sizes, specifications, and delivery dates.

- Maintain order status reports and ensure timely updates.

1. Internal Department Coordination

- Coordinate with the design team for artwork and design approvals.

- Coordinate with sampling and production teams for sample development and bulk production.

- Follow up with the quality department to ensure customer specifications are met.

- Coordinate with the dispatch team for timely shipment.

1. Follow-up & Tracking

- Regularly track order progress from order receipt to final dispatch.

- Follow up on pending approvals, samples, production, and deliveries.





- Highlight delays and bottlenecks to the concerned departments and management.

1. Documentation & Reporting

- Maintain customer-wise order records and documentation.

- Prepare daily order status and pending order reports.

- Maintain records of approvals, sample submissions, and dispatch details.

1. Customer Service

- Act as a communication link between customers and internal departments.

- Handle customer queries and provide timely order updates.

- Ensure customer satisfaction through proper coordination and follow-up.

Required Skills & Qualifications

- Graduate in any discipline.

- Good communication and coordination skills.

- Knowledge of MS Excel, Word, and email communication.

- Good follow-up and time management skills.

- Ability to handle multiple orders simultaneously.

- Experience in the labels, printing, packaging, or garment accessories industry will be preferred.

Key Performance Indicators (KPIs)

- Timely order processing and execution.

- On-time sample submission and approvals.

- On-time delivery of customer orders.

- Accuracy in order documentation.

- Effective coordination with internal departments.

- Customer satisfaction and response time.

📌 Merchandiser (Gurugram)
🏢 VKG Labels
📍 Gurugram