Key Responsibilities

- Effective communication and motivational skills
- Strong people management skills, ability to maintain high team bonding spirit and boost employee morale
- Ability to perform Reporting and accounting work
- Ability to coach and give feedback on an ongoing basis
- Ability to effectively manage research/resolution/follow-ups for closure of open items
- Ability to assist new hires such that they are productive on the floor in the shortest possible time frame
- Effectively plan, prioritize and execute everyday floor operations
- Strong problem-solving ability
- Ability to foresee and respond pro actively on the floor
- High energy and resilience level
- Strong computing skills
- Ability to coordinate & liaison with various support functions / departments to facilitate service delivery with Operations
- Self initiated, drive and zeal for continuous improvement
- Ability to lead and work in a cross-cultural environment
- Knowledge of the function, process and systems




- Ability to handle escalations, Client Interactions, where required at the level of Supervisors
- Ensure compliance with internal policies and procedures, external regulations and information security standards
- Process knowledge would certainly be an added advantage
- Any other essential function that may occur from time to time as directed by the Supervisor

Education, Technical Skills & Other Critical Requirement

- Education Graduate in Accounting / Commerce / Business Administration

Experience (In Years)
- Should have spent minimum 7 - 9 years in Finance accounting & reporting work
- Technical Skills: Positive computer navigation skills & good knowledge of the complete MS Office suite
- Other Critical Requirements Like Voice/
- Non-Voice for Insurance Ops

📌 Manager - Operations (Noida)
🏢 MetLife
📍 Noida