Key Responsibilities

1. End-to-End Experience Centre Management

- Take complete ownership of the experience centre's daily operations and overall business performance.
- Ensure smooth floor management, staff allocation, client movement, and showroom readiness.
- Maintain impeccable store aesthetics, visual merchandising, hygiene, and luxury brand standards.
- Oversee store administration, inventory coordination, maintenance, and vendor management.

2. Luxury Client Experience

- Ensure every customer receives a seamless, personalised, and premium experience from entry to closure.
- Build robust relationships with HNI clients, architects, interior designers, and business partners.
- Manage client escalations and ensure timely resolution of concerns.
- Maintain high customer satisfaction and service excellence.

3. Floor & Team Management

- Lead and supervise the entire experience centre team, including sales, design, and support staff.
- Monitor daily floor activities, employee productivity, attendance, grooming, and discipline.
- Conduct daily team briefings, performance reviews, and product knowledge sessions.
- Ensure effective coordination between internal departments for smooth client servicing.

4.



Reporting & Business Performance

- Monitor store KPIs, revenue, footfall, lead conversions, and team performance.
- Prepare daily, weekly, and monthly MIS reports.
- Identify operational gaps and implement improvement strategies.
- Ensure adherence to company SOPs and operational guidelines.

Desired Candidate Profile

- Minimum 5+ years of experience managing luxury stores, premium showrooms, or experience centres.
- Preferably from luxury interiors, modular kitchens, premium furniture, home décor, or high-end lifestyle brands.
- Proven ability to independently manage complete store operations and floor activities.
- Strong sales orientation with experience handling high-ticket transactions and HNI clientele.
- Excellent communication, presentation, leadership, and interpersonal skills.
- Strong problem-solving abilities and a hands-on management approach.
- Well-groomed, professional, customer-centric, and commercially driven.

Key Skills

Experience Centre Management | Floor Operations | Luxury Retail | Staff Management | HNI Client

Management | Customer Experience

📌 Luxury Store Manager (Gurugram)
🏢 The Karighars
📍 Gurugram