Job Title: L1 / L2 Application Support Engineer

Experience: 1-4 Years

Location: Navi Mumbai

Only Male candidates are considered.

We are looking for a skilled L1/L2 Application Support Engineer to join our support team. The ideal candidate will be responsible for monitoring applications, troubleshooting issues, managing patch deployment, and ensuring high availability of production systems. The role requires hands-on experience with Windows Server, networking, patch management, monitoring tools, and disaster recovery (DR) drills.

Key Responsibilities:

- Provide L1/L2 application support for production and non-production environments.
- Monitor application health, system performance, and alerts using monitoring tools.
- Troubleshoot and resolve application, server, and basic network-related issues.




- Perform patch management and patch deployment across Windows Server environments.
- Coordinate and participate in DR drills and disaster recovery activities.
- Maintain incident tickets, track issues, and ensure timely resolution as per SLAs.
- Escalate complex issues to L3/vendor teams and follow up until closure.
- Prepare and maintain SOPs, support documentation, and daily health check reports.
- Collaborate with infrastructure, networking, and application teams for smooth operations.
- Ensure compliance with ITIL processes for incident, change, and problem management.

Interested can share resumes at [email protected]

📌 Application Support (Navi Mumbai)
🏢 Nelito System
📍 Navi Mumbai