Role Description

We are seeking an experienced L2 AWS DevOps & BAU Support Engineer with a minimum of 4 years of relevant experience to support cloud infrastructure, DevOps activities, and day-to-day BAU operations. The role focuses on maintaining reliable AWS environments, supporting deployment activities, resolving technical incidents, and ensuring smooth production operations.

Key Responsibilities

- Provide L2 AWS DevOps support, investigating and resolving infrastructure and deployment-related incidents within agreed SLAs.
- Perform BAU operations, including daily health checks, incident triage, service requests, routine maintenance, and production support.
- Monitor cloud infrastructure health, capacity, availability, and security.
- Troubleshoot infrastructure, Linux server, network connectivity, access, deployment, and performance issues.
- Support and maintain deployment pipelines and troubleshoot build and deployment failures.
- Support releases, rollbacks, and production deployment activities.




- Automate routine operational activities and improve support efficiency.
- Perform approved patching, configuration changes, and infrastructure updates.
- Monitor backup activities and perform restoration checks according to operational procedures.
- Manage incidents, problems, and changes in line with established support processes.
- Contribute to root cause analysis and corrective actions to reduce recurring incidents.
- Escalate complex issues to L3 teams with transparent diagnostic information.
- Maintain operational runbooks, knowledge articles, configuration records, and support handover documentation.
- Coordinate with application, infrastructure, security, and development teams to resolve production issues.
- Participate in on-call or out-of-hours support as required.

Skills AWS DevOps, BAU Operations

📌 AWS DevOps & BAU Operations Support Engineer (Chennai)
🏢 UST
📍 Chennai