Job Title: Kalki Expert – Bridal WearDepartment: Sales- BridalReports To: Bridal Floor ManagerJob Overview:The Kalki Expert for Bridal Wear at Kalki Fashion will be responsible for delivering exceptional customer service and providing expert advice to brides-to-be and their families as they select the perfect bridal ensemble. This role requires a passion for bridal fashion, attention to detail, and the ability to create memorable, personalized shopping experiences that exceed client expectations.Key Responsibilities:

1. 1. Customer Consultation and Sales:
2.

- Provide personalized styling advice to brides-to-be, helping them select bridal gowns, accessories, and outfits that suit their vision, body type, and budget.
- Guide clients through the store's bridal collections, understanding their preferences, and offering recommendations tailored to their needs.
- Assist clients in trying on dresses, ensuring they feel comfortable and confident throughout the process.
- Suggest coordinating accessories, such as veils, jewelry, and footwear, to complete bridal looks.

1. Product Knowledge and Expertise:
2. - Maintain a deep understanding of bridal wear collections, trends, fabric types, and customization options.
- Stay updated on new arrivals, exclusive collections, and special promotions to provide clients with the latest options.
- Communicate detailed information about the design, fabric, stitching, and fit of the bridal gowns to ensure clients make informed decisions.

1. Sales Target Achievement:
2. - Meet and exceed individual and team sales targets by actively engaging with clients and maximizing sales opportunities.
- Upsell and cross-sell products,



including accessories and special services (e.g., dress alterations, customization).
- Assist with in-store promotions, sales events, and bridal showcases to drive traffic and sales.

1. Client Relationship Management:
2. - Build and nurture strong relationships with brides, bridesmaids, and family members, ensuring they have a memorable and positive experience at Kalki Fashion.
- Maintain client records with preferences, sizing, and special requests for future appointments or follow-up consultations.
- Follow up with clients after their visit to ensure satisfaction and encourage repeat visits or referrals.

1. Order and Inventory Management:
2. - Assist in processing orders, ensuring accurate details (e.g., size, style, delivery date) are recorded in the system.
- Coordinate with the store’s inventory team to check stock levels and availability of bridal gowns and accessories.
- Help manage the order fulfillment process, including liaising with clients regarding fittings, alterations, and delivery schedules.

1. Customer Service Excellence:
2. - Ensure a high level of service and client satisfaction, addressing any concerns or issues with professionalism and empathy.
- Maintain a clean, organized, and visually appealing bridal area in the store.




- Assist with bridal fittings and alterations as required, working with the team to ensure the dresses are ready on time.

1. Team Collaboration:
2. - Work closely with other sales executives, stylists, and store management to ensure smooth day-to-day operations.
- Participate in team meetings and training sessions to stay up to date on product knowledge, sales techniques, and customer service practices.

Skills & Qualifications:

- Education: High school diploma or equivalent required; a degree or certification in Fashion, Retail, or a related field is a plus.
- Experience: Previous 5+ years of experience in retail sales, particularly in bridal, luxury fashion, or occasion wear, is highly preferred.
- Skills:
- Excellent communication and interpersonal skills, with the ability to engage with clients and understand their needs.
- Solid sales skills, with the ability to meet and exceed sales targets.
- A deep understanding of bridal fashion trends, gowns, fabrics, and styles.
- Proficiency in retail POS systems, customer databases, and basic office software.
- Ability to work in a fast-paced, client-focused environment.

- Personal Traits:

- Passion for fashion and bridal wear.
- A positive, professional, and approachable demeanor.
- Empathetic and patient, with an ability to manage sometimes emotional or high-stress situations.
- High attention to detail and organizational skills.

Working Conditions:

- Location: Kalki Fashion Retail Store.
- Shift Time: 11 AM to 9 PM.
- Working Days: Monday – Sunday (1 rotational week-off between Monday to Thursday).

Company website: https://www.kalkifashion.com/in/

📌 Kalki Expert (Mumbai)
🏢 Kalki Fashion
📍 Mumbai