Junior IT / Infrastructure Support / System Administrator

Location: Bengalore

Exp: 0-1 year - (Freshers with relevant internships are encouraged to apply)

Role Summary

We are looking for a Junior IT / Infrastructure Support / System Administrator to support end-user computing, IT infrastructure, networking and server operations. The ideal candidate should have strong technical fundamentals, good troubleshooting skills and a willingness to learn enterprise technologies.

Key Responsibilities

- Provide desktop, laptop and end-user support.
- Install, configure and troubleshoot Windows, Linux and macOS systems.
- Support Microsoft Office, Outlook, VPN and business applications.
- Assist with Active Directory administration.
- Troubleshoot networking issues.
- Support physical servers, storage and virtualization platforms.

Technical Requirements

- Desktop &
- Laptop Hardware
- Hands-on experience opening laptops and desktops.
- Install/upgrade RAM, SSD and HDD.
- Basic BIOS/UEFI configuration.
- Driver installation and updates.
- Basic hardware diagnostics and troubleshooting.
- End User &
- Desktop Support
- Windows installation and troubleshooting.
- Application installation and updates.
- Device Manager, Event Viewer, Services.
- Safe Mode, Disk Cleanup and startup troubleshooting.
- CPU, Memory and Disk performance troubleshooting.
- Printer support and remote support tools.

3.

Networking

Fundamentals

- DNS, DHCP, IPv4/IPv6, Public vs Private IP.
- OSI model and purpose of each layer.
- How websites load and how the Internet works.
- Router, Switch,



Firewall and VLAN basics.
- Commands: ping, tracert, nslookup, ipconfig/ifconfig.
- Windows / Linux / macOS
- Basic OS installation.
- Application installation and troubleshooting.
- Linux basics (pwd, ls, cd, mkdir, cp, mv, cat).
- Check CPU, Memory and Disk usage.
- Basic OS troubleshooting.
- Disk &
- Storage
- Windows/Linux partition concepts.
- Formatting and file systems.
- Storage capacity awareness.

6.

Microsoft

Outlook

- Basic Outlook profile and mail troubleshooting.
- Microsoft Teams and Office basics.
- VPN
- Basic VPN concepts.
- VPN connectivity troubleshooting.
- Remote Desktop awareness.

8.

Active

Directory

- User creation.
- Security groups.
- Group Policy awareness.
- Password reset and account unlock.

9.

Physical

Servers &

- Virtualization
- Awareness of Lenovo/Dell/HPE servers.
- RAID 0/1/5/10 concepts.
- Firmware, BIOS and driver updates.
- Storage monitoring.
- Hyper-V and virtualization awareness.

Preferred Skills

- Strong troubleshooting and analytical skills.
- Good communication skills with a high level of integrity and ownership
- Willingness to learn enterprise technologies.
- Willingness to provide adaptable support, including availability outside regular business hours when required to assist end users and resolve IT-related issues.

Relevant entry-level IT certifications such as CompTIA A+, CompTIA Network+,

CCNA, Microsoft Azure Fundamentals (AZ-900), Linux Essentials, or equivalent will be considered an added advantage.

📌 Junior IT / Infrastructure Support / System Administrator (Bengaluru)
🏢 Trigent Software
📍 Bengaluru