Provide end-to-end EUC support for desktops, laptops, mobile devices, and virtual desktop environments (VDI).Manage user accounts, permissions, and access controls using Active Directory, Exchange, and Office 365.Deliver VIP/Executive support, ensuring high availability and minimal downtime for critical users.Handle and coordinate major incidents, ensuring timely resolution and minimal business impact.Perform hardware, software, and network troubleshooting to resolve user issues efficiently.Monitor systems proactively using tools like SolarWinds and ensure infrastructure stability.Manage and schedule jobs using Control-M to support operational workflows.Deploy applications and manage patch updates via SCCM or similar tools.Track, manage,



and resolve incidents through ServiceNow, ensuring SLA adherence.Maintain documentation and follow ITIL best practices for service management.

Robust expertise in End User Computing (EUC) supportProficiency in Active Directory, Exchange, and O365 administrationHands-on experience with ServiceNow, SCCM, RDP, SolarWinds, and Control-MKnowledge of incident management, problem management, and SLA complianceExcellent troubleshooting skills across hardware, software, and networksStrong communication and stakeholder management skills

📌 IT Analyst Standard II- End user computing (Chennai)
🏢 Bahwan Cybertek
📍 Chennai