Work Mode - 5 days work from office

Timing - 5:00 PM - 3:00 AM

Location -Bangalore

Remote IT Administrator to day-to-day IT operations across users, devices, networks, servers, cloud by tracking SLAs, tickets, and reporting.

Key Responsibilities

MDM & Remote Support

- Provide remote support & Monitor for SOTI MobiControl MDM solution
- Handle device enrolment, provisioning, and configuration of profiles/policies (Android, iOS, Windows).
- Manage app distribution, compliance enforcement, and kiosk/lockdown mode setup.
- Troubleshoot connectivity, sync, and MDM agent issues.
- Execute remote actions: wipe, lock, troubleshooting, and patch deployment.
- Escalate issues to OEM when required.

User & Helpdesk Support

- Deliver L1/L2 support for employees on hardware, software, email, and connectivity.
- Log, track, and close tickets within agreed SLAs.
- Manage user onboarding/offboarding: accounts, laptops, email, licenses, access rights,



and asset handover.
- Administer and support Google Workspace services.
- Provide remote support using AnyDesk, TeamViewer, or RDP.

Endpoint & Asset Management

- Maintain inventory of laptops, desktops, peripherals, mobiles, and software licenses.
- Perform imaging, OS installation, patching, and endpoint configuration.
- Track warranty, AMC, and renewal dates; coordinate repairs and replacements.
- Administer MDM/endpoint management systems.

Network & Infrastructure

- Provide basic support for LAN/WAN, VPN, and Active Directory.
- Ensure uptime of networks, internet links.
- Support end-user desktop and IT infrastructure requirements.

Reporting

- Prepare daily, weekly, and monthly reports (tickets, incidents, uptime, asset).

📌 It Administrator (Bengaluru)
🏢 Infotanks Media
📍 Bengaluru