Job Summary

We are looking for a proactive and detail-oriented Import-Export Coordinator to manage end-to-end shipments of household goods and personal effects (HHG & PE) and ensure smooth coordination with overseas agents, customers, customs brokers, transporters and internal teams.

Key Responsibilities

- Import Shipment Coordination

- Handle end-to-end import shipments of household goods and personal effects.

- Coordinate with overseas agents for pre-alerts, shipping documents and shipment arrival details.

- Track shipments and monitor vessel arrivals, customs clearance and final delivery.

- Documentation & Customs Clearance

- Verify and maintain import documents, including:

- Bill of Lading (BL)
- Packing List
- Passport and Visa copies
- Customs clearance documents
- Delivery Order (DO) and other supporting documents.

- Coordinate with CHA and customs authorities for timely clearance.

- Ensure compliance with Indian customs regulations.

- Customer & Agent Coordination

- Communicate with customers regarding shipment status, documentation and clearance requirements.

- Coordinate with international partners and overseas agents.

- Provide timely shipment updates and resolve customer queries.

- Delivery & Operations

- Coordinate transportation, warehouse handling and last-mile delivery.

- Arrange surveys, customs examinations and delivery schedules.

- Monitor additional expenses such as detention, demurrage, CFS and storage.

- Ensure timely delivery with minimum operational delays.

- Billing & MIS

- Coordinate with Finance and Accounts for shipment billing and vendor payments.

- Maintain shipment-wise cost records and operational MIS.

- Ensure timely submission of PODs,



invoices and supporting documents.

Required Skills

- Knowledge of international relocation and household goods shipments.

- Understanding of import customs clearance procedures.

- Good communication and email drafting skills.

- Strong coordination and follow-up abilities.

- Knowledge of MS Excel, ERP and shipment tracking.

- Ability to manage multiple shipments simultaneously.

Qualification & Experience
- Graduate in any discipline.

- 1-5 years of experience in international relocation, freight forwarding or logistics.

- Experience handling HHG and personal effects imports will be preferred.

Key Performance Indicators (KPIs)

- Timely customs clearance and delivery.
- Zero documentation errors.
- Effective control of destination and operational costs.
- Timely customer and overseas agent updates.
- Proper shipment file closure and billing.
- Minimum customer escalations.

Ideal Candidate: A responsible, proactive qualified with strong coordination skills and a customer-focused approach, capable of independently managing import relocation shipments from pre-alert to final delivery.

Role: Sales Support & Operations - Other, Industry Type: Courier / Logistics (Logistics Tech), Department: Sales & Business Development, Employment Type: Full Time, Permanent Role Category: Sales Support & Operations Education UG: B.Sc in Any Specialization, B.B.A. / B.M.S. in Any Specialization, B.Com in Any Specialization, B.A - Bachelor of Arts in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills Sales Operations SalesBusiness DevelopmentSales SupportSales Support / PresalesLogistics ServicesExport DocumentationSales CoordinationImport Export

📌 Import and Export Coordinator (Mumbai)
🏢 Agarwal Packers and Movers (APML)
📍 Mumbai