- The Workforce Administration New Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client. Key Responsibilities

- Read, understand and analyze client process as per the business rules.
- Execute the process accurately and timely as a hands-on processor.
- Escalate issues and seek advice when faced with complex issues/problems.
- Always demonstrate the highest level of customer service.
- Complete onboarding formalities
- Execute process steps related to people movement and benefits administration
- Ensure and maintain the security and confidentiality of client data.
- Update client applications accurately and quickly in accordance with the appropriate User Guides.
- Understand and adhere to organizations processes and working methods
- Understand relevant HR and Safety legislation as appropriate and manage cases and inform clients
- Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, onboarding the candidate, people movement &

benefits administration.

- Must have clear understanding of the existing performance metrics in the process,



how they are measured and improvise the measurement system to make it more effective and transparent
- Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.
- Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
- Participate in Team building activities.

Processes - Onboarding, People Movement, Benefits Administration Education Equivalent

Graduate

Experience

- BPO experience would be a plus
- Knowledge of MS Office and Excel skills would be a plus

Knowledge/Skills Requirements:
- Good organizational & prioritisation skills.
- Analytical and problem-solving skills.
- Multi-cultural awareness.
- Passion for customer service.
- Team player.
- Results & detail-oriented
- Focus on high data accuracy.
- Quality driven – in communications and all system transactions.
- Good written and verbal skills. Robust English language communication skills

Core Competencies –

- Professional Qualities
- Good oral and written communication skills
- Ability to identify and effectively use resources
- Excellent customer service skills

Working Conditions – US Hours

- Shift timings (5:30pm -3am IST) (6:00pm – 3:30am IST)

Candidate should be willing to work in Night shifts.

📌 Human Resources - Human Resources Practitioner (Bengaluru)
🏢 Trigent Software
📍 Bengaluru