Amazon Connect / AWS DevOps Engineer

Summary

We are seeking a highly skilled qualified with extensive practical experience in Amazon Connect and AWS DevOps Services to lead the design, development, and ongoing maintenance of cloud-based contact center solutions. This role is pivotal in ensuring the robustness, scalability, and efficiency of our customer engagement infrastructure, leveraging advanced cloud technologies to deliver seamless communication experiences.

Location: Pan India

Responsibilities

- Architect and implement Amazon Connect environments to meet business requirements.
- Create and optimize contact flows, define queue structures, configure routing profiles, and engineer voice and chat interaction solutions.
- Facilitate seamless integration between Amazon Connect and external platforms, including Salesforce and various third-party applications.
- Utilize core AWS services such as Lambda, API Gateway, S3, and DynamoDB to build scalable backend solutions.
- Oversee the management of AWS deployment strategies and maintain robust CI/CD pipelines.




- Develop and manage interactions with REST APIs and web services.
- Monitor AWS environments to ensure security compliance, optimal performance, and system health.
- Provide critical support for production deployments and resolve complex technical issues.
- Author comprehensive technical documentation and collaborate effectively with development teams.

Requirements

- Proficiency with Amazon Connect.
- Expertise in AWS DevOps Services.
- Strong background in AWS Lambda.
- Experience with API Gateway.
- Demonstrated capability in CI/CD implementation.
- Proficiency with Git version control.
- Familiarity with Linux, CentOS, and general Linux administration.
- Knowledge of AWS CloudWatch is preferred.
- Understanding of the AWS Well-Architected Framework is advantageous.
- Experience with Salesforce integration is a plus.
- Exposure to Amazon Bedrock or Amazon Q is beneficial.
- Skills in performance monitoring and testing are desirable.

📌 Hiring || Amazon Connect and AWS DevOps Engineer - Pan India (Bengaluru)
🏢 2COMs
📍 Bengaluru