Job Title: Helpdesk

Experience: 0 1 Year (Freshers welcome)

Location: Jamshedpur

:

We are looking for a dedicated and detail-oriented individual to join our team as a Customer Support / Complaint Monitoring Executive. The ideal candidate will be responsible for understanding customer complaints, monitoring issues, and ensuring timely resolution. This role requires good communication skills and proficiency in MS Excel and MS Word. The position operates on a rotational 24/7 shift and involves 6 working days per week.

Key Responsibilities:

- Understand and analyze customer complaints and issues.
- Monitor ongoing issues and track them until resolution.
- Maintain accurate records and reports using MS Excel and MS Word.
- Communicate effectively with team members and customers to resolve problems.
- Ensure timely follow-up and closure of complaints.
- Work in rotational shifts to provide 24/7 support coverage.

Required Skills & Qualifications:

- Education: Graduate in any discipline.
- Experience: 0 1 year (Freshers are encouraged to apply).
- Technical Skills: Valuable working knowledge of MS Excel and MS Word.

Interested can share resumes at [email protected]

📌 Helpdesk (Jamshedpur)
🏢 Nelito System
📍 Jamshedpur