Job Overview

We are looking for a friendly, well-presented and customer-focused Guest Relations Executive to manage guest interactions and enhance the overall customer experience at Samphire Salon & Spa.

The candidate will be responsible for welcoming guests, understanding their requirements, assisting with service selection, managing appointments and ensuring every customer receives a pleasant and personalised experience.

_ Key Responsibilities_

1. Guest Interaction & Experience

•⁠ ⁠Welcome guests and make them feel comfortable. •⁠ ⁠Understand customer requirements and recommend suitable salon and spa services.

•⁠ ⁠Explain available treatments, packages, pricing and ongoing offers.

•⁠ ⁠Ensure guests receive a personalised and professional experience.

•⁠ ⁠Coordinate with therapists, stylists and other staff to ensure timely service.

1. Appointment & Enquiry Management

•⁠ ⁠Handle walk-in customers, phone enquiries and WhatsApp enquiries. •⁠ ⁠Manage appointments, confirmations and rescheduling.

•⁠ ⁠Maintain customer records and appointment databases.

•⁠ ⁠Follow up with customers who have made enquiries but not confirmed bookings.

•⁠ ⁠Ensure proper coordination between the front desk and service team.

1. Customer Retention & Revenue

•⁠ ⁠Encourage repeat visits through personalised follow-ups. •⁠ ⁠Introduce membership plans, packages and seasonal offers.

•⁠ ⁠Recommend additional services wherever relevant.

•⁠ ⁠Maintain relationships with regular customers.





•⁠ ⁠Inform customers about new treatments, offers and services.

1. Feedback & Customer Satisfaction

•⁠ ⁠Collect customer feedback after services. •⁠ ⁠Handle customer concerns professionally and coordinate resolutions.

•⁠ ⁠Encourage satisfied customers to share Google reviews.

•⁠ ⁠Maintain high standards of guest communication and service experience.

1. Daily Operations

•⁠ ⁠Maintain front-desk records and customer databases. •⁠ ⁠Coordinate daily appointments and therapist availability.

•⁠ ⁠Ensure the reception area is presentable and organised.

•⁠ ⁠Assist in daily reports covering enquiries, appointments and customer visits.

Candidate Requirements

•⁠ ⁠Graduate in any discipline.

•⁠ ⁠Excellent verbal communication and interpersonal skills.

•⁠ ⁠Pleasant personality and professional grooming.

•⁠ ⁠Positive English and Hindi communication; Konkani will be an advantage.

•⁠ ⁠Basic computer knowledge and familiarity with WhatsApp and appointment management.

•⁠ ⁠Customer service or hospitality experience will be preferred.

•⁠ ⁠Ability to handle multiple enquiries and maintain a positive attitude.

_ Performance Expectations_

•⁠ ⁠Customer satisfaction and feedback.

•⁠ ⁠Enquiry-to-booking conversion.

•⁠ ⁠Repeat customer visits.

•⁠ ⁠Membership and package sales.

•⁠ ⁠Appointment management and follow-up efficiency.

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Guest Relations Executive (Panaji)
🏢 Brewiti
📍 Panaji