Location: Pune, India

Work Setup: 100% Onsite

Are you an accomplished operations leader ready to build, scale, and shape the future of a global delivery organization?

We are seeking a strategic and visionary General Manager to establish and lead our new India Operations Center in Pune. In this executive role, you will hold end-to-end accountability for our regional operations, driving global recruitment delivery, operational excellence, financial performance, and continuous innovation.

Key Responsibilities

- Strategic & Operational Leadership: Direct the overall strategy and daily operations of the center, building scalable operating models that ensure exceptional client satisfaction.
- Business Growth & Transformation: Execute operational strategies that support PSG's global growth initiatives, streamline workflows, and leverage technology.
- Leadership & Talent Development: Build and mentor high-performing teams across recruitment delivery and shared support functions, fostering a culture of accountability and continuous learning.
- Financial & Governance Management: Own the operational budget, resource utilization,



and workforce planning while ensuring full compliance with regulatory standards and corporate policies.

Qualifications

- Experience: 12+ years of progressive leadership experience in Recruitment Process Outsourcing (RPO), Talent Acquisition Operations, Shared Services, or comparable global delivery environments.
- Expertise: Proven success in establishing and scaling large operations within a multinational organization, with a solid understanding of the India talent market and global client support (North America, Europe, APAC).
- Core Competencies: Strong financial acumen, data-driven decision-making, executive presence, and outstanding stakeholder management skills.
- Preferred: Experience leading global RPO delivery centers or offshore recruitment operations, implementing operational transformation involving AI/automation, and working knowledge of ATS, CRM, and HR technologies.

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📌 General Manager (Pune)
🏢 PSG Global Solutions
📍 Pune