Expectations/ Requirements

- Lead and mentor a team of Key Account Managers to manage enterprise and strategic merchant accounts.

- Build and nurture long-term relationships with CXOs and decision-makers at large merchants.

- Own the P&L; of enterprise accounts, ensuring revenue growth, merchant retention, and expansion.

- Drive upsell and cross-sell of payment solutions (Cards, UPI, Net Banking, BNPL, Wallets, APIs, POS).

- Collaborate with Product, Tech, Operations, Risk & Compliance teams to deliver tailored solutions.

- Oversee contract negotiations, commercials, and SLAs with high-value accounts.

- Track transaction trends, analyze performance, and identify strategic opportunities for growth.

- Resolve escalations and ensure high merchant satisfaction and NPS scores.

- Monitor competition, market developments, and regulatory changes to shape client strategy.





- Report business performance and forecasts to senior leadership.

Qualifications & Skills
- Engineering graduate/post graduate.

- 10+ years of experience in Enterprise Sales / Key Account Management in Payments, Fintech, or BFSI.

- Minimum 3+ years in a leadership role managing account managers or enterprise sales teams.

- Proven track record in Payments, Fintech, B2B Sales, Solution Selling, Payment Partnerships.

- Proven record of achieving revenue targets and managing large merchant portfolios.

- Robust leadership, team management, and people development skills.

- Excellent communication, negotiation, and stakeholder management abilities.

- Data-driven mindset with the ability to derive insights and build business cases.

📌 General Manager-Mumbai
🏢 Paytm Payments Services
📍 Mumbai