Position Overview

MADTECH.AI is seeking an accomplished and business- and technology-oriented General Manager to lead its Global Capability Centre (GCC), with overall responsibility for business operations, technology and product development and execution, service delivery and organizational effectiveness.

The role will involve providing strategic and operational leadership across Product Development, Engineering, AI & Data Science, Professional and Managed Services, and Shared Services, ensuring alignment with the company's global business objectives.

The ideal candidate will bring a combination of robust technology understanding, business acumen, financial management capabilities and proven experience in leading multidisciplinary teams within a global technology environment.

This is a broad business leadership position requiring the ability to drive organizational growth, operational excellence and business performance in close partnership with the CEO and global leadership team.

Key Responsibilities

Strategic Leadership & GCC Management

- Provide overall leadership and direction to the GCC, translating company strategy into operational plans and measurable outcomes
- Drive organizational effectiveness, operational excellence, accountability and cross-functional collaboration
- Establish appropriate governance structures, performance reviews and reporting mechanisms
- Align India operations with global business priorities and support organizational transitions, acquisitions and integration initiatives

Product, Technology & Engineering Leadership

- Provide executive oversight of product development, engineering and technology operations
- Work closely with Product and Technology leaders to drive product roadmap execution, delivery commitments and technology priorities
- Oversee initiatives across SaaS, Cloud, AI/ML, Data Science, Marketing Science, BI, Analytics, Connectors and iPaaS
- Ensure effective coordination between Product, Engineering, QA, Data Science and other technology teams
- Promote innovation, automation, technology adoption and continuous improvement

Professional & Managed Services

- Oversee qualified and managed services operations, ensuring delivery efficiency, quality and adherence to client commitments
- Drive effective resource utilization, capacity planning and delivery governance
- Work with delivery and Partner Success leaders on strategic client relationships, escalations and service improvement initiatives
- Ensure robust alignment between product development, technology and client-facing delivery teams

Business Operations & Functional Leadership

- Provide management oversight across HR, Talent Acquisition, Finance,



IT, Legal, Facilities, Marketing, Sales Enablement, Account Management, Creative Services and Revenue Operations
- Ensure clear functional ownership, effective resource allocation and alignment with business priorities
- Drive workforce planning, organizational development, process improvements and cost optimization
- Build a high-performance culture focused on accountability, collaboration and continuous learning

Financial & Business Management

- Take responsibility for the financial and operational performance of the business within the agreed scope of authority
- Drive P&L; management, budgeting, financial planning, forecasting and cost management
- Monitor business performance against established financial and operational objectives
- Work with the CEO and Finance leadership on resource allocation, investments and financial planning
- Balance technology investments, operational requirements and commercial priorities

Business Development & Commercial Alignment

- Collaborate with the CEO and global leadership team on business growth and commercial initiatives
- Participate in sales pipeline reviews, strategic client discussions and business development opportunities
- Support go-to-market strategies, product positioning and market expansion initiatives
- Facilitate alignment between Product, Marketing, Sales, Partner Success and Delivery teams

Executive Governance & Stakeholder Management

- Report directly to the CEO and work closely with global business and technology leadership
- Participate in strategic planning, executive reviews and business performance discussions
- Prepare and present periodic executive updates, operational reviews and management reports
- Support board-level reporting, corporate governance and strategic business initiatives
- Maintain effective communication and collaboration with global stakeholders, including North American teams

Required Qualifications & Experience

- 15+ years of overall professional experience, with significant experience in senior business, technology or operations leadership roles
- Bachelor's degree in Engineering, Computer Science, Information Technology or a relevant technical discipline; MBA preferred
- Proven experience leading multidisciplinary technology and business teams




- Strong background in building and delivering technology products, preferably in a B2B SaaS environment
- Demonstrated successful experience in P&L; management, financial planning, budgeting and operational performance
- Strong understanding of MarTech, AdTech, Digital Marketing and Analytics domains
- Practical knowledge of Cloud Technologies, SaaS, AI/ML, Data Analytics and enterprise technology platforms
- Experience overseeing client-facing professional services and managed services operations
- Exposure to business development, commercial strategy, strategic partnerships and go-to-market initiatives
- Oral and written fluency in American English
- Experience working with North American clients and global leadership teams
- Prior experience in a global organization, multinational company or Global Capability Center will be an advantage

Leadership Competencies The successful candidate should demonstrate:

- Strong strategic thinking, business acumen and commercial orientation
- Sound technology understanding and the ability to translate business requirements into execution priorities
- Proven P&L; ownership and financial decision-making capabilities
- Excellent organizational, operational and people leadership skills
- Strong execution focus, problem-solving and decision-making abilities
- Excellent communication, stakeholder management and collaboration skills
- Ability to lead organizational change, drive innovation and build a culture of accountability

Work Location & Availability

- The position will be based in Mysuru or Bengaluru, Karnataka
- Flexibility to work beyond standard Indian business hours to accommodate regular collaboration with U.S. Eastern time zone stakeholders
- Willingness to travel for business requirements, as necessary

About MADTECH.AI

MADTECH.AI is the Decision Intelligence platform for mission-driven organizations and their partners.

Eliminate the burden of data wrangling, model building, data visualization, and optimization in one cost-effective AI-powered hub. By delivering sharper, on-demand insights, predictions, recommendations, and proactive problem-solving, the platform reduces data complexity empowering clients to make smarter, data-driven decisions faster and more affordably.

Headquartered in St. Petersburg, Florida, U.S.A. with global capability centres in Mysuru and Bengaluru, Karnataka, India, MADTECH.AI proudly offers platform support and Professional Services staffed with proven specialists who save clients’ money, time and achieve transparent, accountable performance while delivering extraordinary value.

📌 General Manager (Bengaluru)
🏢 MADTECH.AI
📍 Bengaluru