Company Description Khanvel Resort is a three-star property located in Silvassa, offering a blend of comfort and modern amenities for business and leisure guests. The resort is a preferred venue for corporate conferences, events, and offsite meetings, with facilities designed to support professional gatherings. It is also popular for leisure stays, providing a relaxing environment and hospitality-focused services.

In addition, Khanvel Resort hosts destination weddings and social functions, giving team members exposure to diverse types of guest needs and event formats.

Role Description The Front Office Manager is a full time, on-site role based at Khanvel Resort in Silvassa. This position oversees daily front office operations, including managing reception, reservations, check-in and check-out processes, and ensuring guest queries and concerns are handled promptly. The role involves supervising front office team members, scheduling shifts, training staff, and maintaining service standards to support high levels of guest satisfaction.

The Front Office

Manager coordinates with housekeeping, food and beverage, and events teams to ensure seamless guest experiences and smooth handling of corporate and leisure groups.



The role also includes maintaining front office records, monitoring occupancy and room allocation, handling cash and billing procedures, and implementing policies to enhance efficiency and service quality.

Qualifications

- Strong Front Office and Customer Service skills, with experience managing reception, reservations, and guest interactions.
- Ability to drive Customer Satisfaction through proactive issue resolution, personalized service, and attention to detail.
- Office Administration capabilities, including handling documentation, reporting, and coordination with other departments.
- Excellent Communication skills, both verbal and written, to interact effectively with guests, team members, and management.
- Prior experience in hotel or resort front office management, preferably in a similar star-category property.
- Leadership and team supervision skills, including staff training, performance monitoring, and shift management.
- Basic proficiency with hotel property management systems (PMS) and common office software.
- Diploma or degree in Hotel Management, Hospitality, or a related field is preferred.

📌 Front Office Manager (Silvassa)
🏢 Khanvel Resort
📍 Silvassa