We are looking for a seasoned hospitality professional who can effectively lead and manage the entire Rooms Division, including Front Office, Housekeeping, Guest Services, and Revenue-Driven Room Operations, while ensuring exceptional guest satisfaction and operational excellence.

Candidate Profile The ideal candidate should possess:

- A degree or diploma in Hotel Management from a recognized institution.
- Minimum 8-12 years of experience in the hospitality industry, with at least 3-5 years in a leadership role as Front Office Manager, Executive Housekeeper, Assistant Rooms Division Manager, or Rooms Division Manager.
- Robust exposure to branded hotels.
- Proven ability to manage Front Office, Housekeeping, Guest Relations, and Rooms Revenue concurrently.
- Strong leadership, mentoring, and team development capabilities.
- Excellent communication, guest-handling, and problem-solving skills.
- Sound knowledge of PMS systems,



room inventory management, upselling strategies, quality audits, and guest satisfaction platforms.
- Ability to drive operational efficiencies, cost control, service excellence, and departmental profitability.

Key Responsibilities

- Lead and oversee all Rooms Division operations.
- Ensure seamless coordination between Front Office, Housekeeping, Reservations, and other operational departments.
- Drive guest satisfaction scores, online reputation management, and service recovery initiatives.
- Monitor room inventory, occupancy strategies, and revenue enhancement opportunities.
- Maintain compliance with brand standards, SOPs, and statutory requirements.
- Develop and train high-performing teams while maintaining optimum manpower productivity.

📌 Front Office Manager (Mumbai)
🏢 MELUHA THE FERN AN ECOTEL HOTEL
📍 Mumbai