The Front Desk Executive will be responsible for managing the reception and front-office operations of The Foot Doctor. The role involves welcoming patients, managing appointments, coordinating with doctors and clinical staff, handling patient enquiries, supporting billing activities, and ensuring a smooth patient experience.

1. Roles and Responsibilities

A.

Patient

Management & Reception

- Welcome patients and visitors professionally.

- Register new patients and update existing patient details in the hospital management system (HIMS).

- Guide patients regarding consultation procedures and services offered.

- Manage patient queues and coordinate consultation schedules.

- Ensure a smooth and hassle-free patient experience.

B.

Appointment

Management

- Schedule, reschedule and confirm patient appointments.

- Coordinate with doctors regarding appointment availability.

- Handle walk-in patients and maintain appointment records.

- Follow up with patients regarding scheduled appointments.

C. Billing & Cash Management

- Generate patient bills and invoices.

- Handle cash, card, UPI and other digital payment transactions.

- Coordinate with the accounts department regarding billing and payment discrepancies.





- Ensure accurate billing and maintain daily transaction records.

D.

Department

Coordination

- Coordinate with doctors, nurses, physiotherapists and other hospital departments.

- Assist in managing patient flow for consultations, diagnostic procedures and treatments.

- Coordinate with the footwear team for patient requirements and purchases.

- Ensure timely communication of patient-related information.

E.

Administrative

Responsibilities

- Maintain patient records and departmental documentation.

- Handle incoming calls and respond to patient enquiries.

- Maintain daily OPD and patient registration reports.

- Ensure the reception area is clean, organized and presentable.

- Manage basic stationery and front-desk requirements.

F.

Patient

Follow-up & Service

- Make follow-up calls to patients as required.

- Collect patient feedback and escalate complaints to the concerned authority.

- Provide information about available services, procedures and timings.

- Maintain patient confidentiality and qualified conduct.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Health insurance

- Provident Fund

Work Location: In person

📌 Front Desk Executive (Kompally)
🏢 The foot doctor
📍 Kompally