Cellink, part of BICO Group, is dedicated to Creating the Future of Health by leveraging the power of 3D cell culture through award-winning 3D bioprinters and carefully sourced biomaterials and bioinks. BICO is a lab automation partner and provider of selected workflows to pharma and biotech, with 46,000+ instruments installed in over 65 countries. BICO products, software, and solutions are found in more than 3,500 laboratories, including the world's top 20 pharmaceutical companies, and have been cited in over 12,000 publications.

Operating through two business areas: Lab Automation and Life Science Solutions - BICO strives toward enabling and automating the life science lab of the future. BICO is listed on Mid-Cap, Nasdaq Stockholm under BICO.

They are looking for a Field Application Specialist who is pivotal in providing technical and application support during both the pre- and post-sales process. You will provide technical support and expertise to customers regarding the application and use of Cellink's products in the field, collaborating with clients to ensure effective implementation, training, and ongoing support, ultimately driving customer satisfaction and product utilization.

This is a full-time position. Employment will be managed through WorkMotion, acting as the direct employer to handle your local contract, payroll, and benefits. This role is based in Bangalore, with an expectation of traveling up to 75% of the time to customer sites for training, troubleshooting, and relationship management.

Key responsibilities

- Technical Support: Provide in office and remote technical assistance to customers, addressing product-related questions and troubleshooting issues.
- Training and Education: Conduct training sessions and workshops for customers to enhance their understanding of product features and applications.
- Customer Engagement:



Build and maintain strong relationships with key stakeholders within customer organizations to understand their needs and provide tailored solutions, helping customers with scientific questions to achieve their research objectives and experiments in a contract research setting.
- Product Demonstrations: Deliver compelling product demonstrations and presentations to prospective and existing customers, showcasing the capabilities and advantages of the solutions.
- Feedback Collection: Gather and document customer feedback on product performance and application, relaying insights to the product development team for improvements.
- Market and Product Knowledge: Maintain a deep understanding of the company's products, industry trends, and competitive landscape to effectively address customer inquiries.
- Reporting: Maintain accurate records of customer interactions, training sessions, and support activities in the CRM system, and prepare reports on customer feedback and product usage.

Candidate requirements

- Education: At least a Bachelor's degree in Life Sciences, Engineering, or a related field preferred. Master's degree in a related field is advantageous.
- Technical Background: Strong background in cell-based assays, particularly 3D cell culture assay.
- Scientific Knowledge: Understanding of cell biology, 3D modelling, biomaterials, tissue engineering and regeneration.
- Lab Experience: Lab experience in cell culture, microscopy, and biochemical assays.
- Experience: 3+ years of experience in a technical support or application specialist role, preferably within a scientific, medical, or engineering environment.
- Communication Skills: Excellent technical writing and public speaking skills.
- Customer-Facing Experience: Prior customer-facing experience preferred.
- Languages: Professional-level English is mandatory.

Desirable (but not required)

- Experience with 3D printing preferred.

Benefits and perks

- Compensation: INR 1,200,000-1,700,000 a year (gross)

📌 Field Application Specialist (Bengaluru)
🏢 Synmatch AI
📍 Bengaluru