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Role & responsibilities
- Perform real-time customer identification via reviewing KYC documents on Video calls.
- Demonstrate the highest standards of customer service while ensuring that customers are comfortable through the verification process.
- Prevent and decline unauthorized, fraudulent, and impersonation attempts.
- Adhere to SOPs and Service quality standards.
- Identify and Report process improvement suggestions.
Skills Required:
- Non-Tech Graduate Freshers with valuable communication/Writing skills
- Tech Graduates with blended process customer service experience of 12 months and above
- Undergraduates with a minimum of 18 months of experience with good communication/ writing skills.
- Mandatory Languages - English and Hindi
- Executive should be flexible to work in 6 working days.
- Flexible to work with rotational shifts and rotation week offs.
- Customer Service experience in voice / VKYC