Job ID

73472

Category

Ford Customer Service

Location

Chennai, India

Work Type

Hybrid The ESB Claim Analyst is responsible for evaluating claims related to Extended Service Business (Extended Warranty Contracts, Service Contracts etc) in accordance with the Terms and conditions of Contracts and as per Ford recommended repair / service procedures, thereby ensuring that quality repair / service has been performed at optimum cost.

The Analyst is required to process claims as per the daily Claims workload allocation with required processing quality levels to ensure timely settlement of claims to the dealer. As a requirement of the role the analyst is supposed to respond to claim process queries & ensure to take adequate measures to reduce / eliminate processing errors.

- Process ESB Extended Warranty & Maintenance claims and ensure claim is paid in accordance with the Terms & Conditions (T&C;) of the contracts, prevailing rules / guidelines.
- Process all claims in HLA (High Level Assessing Queue) or with Queries within 3 business day to maintain the Business turnaround time (TAT) Targets.
- Respond to queries from the markets and customer regarding claim assessed and procedures.
- Perform additional tasks such as Post claim analysis, Duplicate claims analysis,



Audit support, Metrics preparation, System setup / testing.
- Perform Claim Analysis, observe prevailing claim processing system rules setups & suggest appropriate changes to ensure claim process is accurate in line with prevailing rules, Policies & Controls.
- Review Errors marked as part of Claim Quality Check and take necessary corrective actions to reduce errors thereby Maintaining or Improving Quality of Claim Processing.
- Identify process improvements and best practices as needed.
- Process any additional activities / assignment received from the Management.

Qualification

- Diploma / bachelor's in mechanical or Automobile Engineering with 2 to 7 Years of Experience.
- Candidates need to have positive knowledge of Vehicle Diagnostic, Repair & Technical Skills.

Skills and Experiences

- Ability to Daily process claims accurately across various European Countries & for all vehicle functional areas (e.g Engine, Transmission Electrical etc).
- Candidate Should Possess Good Communication Skill & Computer Skills.
- Experience with Data Analysis in Excel, Mainframe (HOD), Power BI, Foundational AI knowledge is preferred.

📌 ESB Claims Analyst (Chennai)
🏢 Ford Motor
📍 Chennai