Job Title: ERP Manager

Department: Information Technology / ERP & Digital Systems

Location: Pondicherry

Reports To: Head of Institution / Director / Administrative Head

Job Summary The ERP Manager will be responsible for the planning, implementation, administration, integration, and continuous improvement of ERP systems across a group of educational institutions. The role involves managing ERP platforms used for academic, administrative, HR, finance, admissions, student management, attendance, examinations, and other institutional operations.

The ERP Manager will work closely with management, department heads, teaching and non-teaching staff, and IT teams to ensure that the ERP system supports the institution's operational requirements efficiently and reliably.

Key Responsibilities1. ERP System Management

- Manage and monitor the overall ERP system across multiple institutions and campuses.
- Ensure smooth and uninterrupted functioning of ERP modules and applications.
- Configure ERP modules based on institutional requirements.
- Monitor system performance, availability, and data accuracy.
- Coordinate with ERP vendors and external service providers for technical support and upgrades.

1. Academic & Student Management

- Manage ERP modules related to student admissions, student profiles, attendance, examinations, results, fees, timetables, and academic records.
- Ensure accurate and timely maintenance of student and academic data.
- Support departments in generating reports and MIS related to academic activities.
- Coordinate with academic teams to improve ERP-based workflows.

1. Administration & HR Modules

- Manage ERP modules related to HR, employee records, attendance, leave, payroll integration, recruitment, and performance management.
- Support administrative departments in implementing digital workflows.
- Ensure proper user access and authorization based on roles and responsibilities.

1. Finance & Fee Management

- Coordinate with Accounts and Finance teams for ERP-related financial operations.
- Monitor student fee management, billing, receipts, outstanding payments, and financial reports.
- Ensure proper integration between ERP, accounting, and payment systems.

1. Data Management & Security

- Maintain data accuracy, integrity, confidentiality,



and consistency across ERP systems.
- Implement appropriate user access controls and authorization levels.
- Coordinate with the IT team to ensure data backup, recovery, and cybersecurity measures.
- Monitor unauthorized access and resolve data-related issues.

1. Integration & Digital Transformation

- Manage integration of ERP with other institutional systems such as LMS, biometric attendance, payment gateways, websites, mobile applications, and communication platforms.
- Identify opportunities to automate manual processes.
- Recommend and implement digital solutions to improve institutional efficiency.

1. User Support & Training

- Provide ERP support to staff, administrators, faculty, and other authorized users.
- Conduct training and orientation programs for new and existing users.
- Prepare user guidelines, SOPs, and training materials.
- Monitor and resolve user complaints and system-related issues within defined timelines.

1. Vendor & Project Management

- Coordinate with ERP vendors for implementation, customization, troubleshooting, and upgrades.
- Evaluate vendor performance and ensure timely resolution of critical issues.
- Participate in ERP implementation, migration, customization, and upgrade projects.
- Ensure projects are delivered within agreed timelines and requirements.

1. Reporting & MIS

- Develop and maintain management dashboards and MIS reports.
- Provide management with accurate and timely operational data.
- Analyze ERP data to identify trends, gaps, and areas for improvement.
- Support management in data-driven decision-making.

1. Multi-Campus ERP Coordination

- Standardize ERP processes and workflows across different institutions and campuses.
- Coordinate with ERP coordinators and department representatives at each location.
- Ensure consistent implementation of ERP policies and procedures across the group.




- Monitor ERP adoption and system utilization across all institutions.

Required Qualification
- Bachelor's or Master's Degree in Computer Science, Information Technology, Computer Applications, Engineering, or a related field.
- MBA / PG qualification in IT, Systems, or Business Administration will be an added advantage.

Experience
- Minimum 10 years of relevant experience in ERP management, implementation, administration, or IT systems.
- Experience in managing ERP systems across educational institutions, schools, colleges, universities, or large organizations is highly preferred.
- Experience handling multi-campus or multi-location ERP operations will be an advantage.

Required Skills
- Strong knowledge of ERP systems and database management.
- Good understanding of Academic, Admissions, HR, Finance, Fees, Attendance, Examination, and Student Management modules.
- Experience in ERP implementation, customization, integration, and migration.
- Strong analytical and problem-solving skills.
- Good understanding of data security and access management.
- Vendor and project management skills.
- Strong communication and stakeholder-management abilities.
- Ability to train and support users at different levels.
- Valuable knowledge of MIS, dashboards, and reporting tools.
- Ability to manage multiple institutions and priorities simultaneously.

Preferred Skills / Certifications
- ERP implementation or administration certifications.
- Knowledge of SQL/database administration.
- Knowledge of API and third-party system integrations.
- ITIL, PMP, or other IT/project management certifications will be an added advantage.

Key Performance Indicators (KPIs)
- ERP system availability and reliability.
- Timely resolution of ERP-related issues.
- Accuracy and integrity of institutional data.
- Successful ERP implementation and upgrades.
- User adoption and satisfaction.
- Timely delivery of MIS and management reports.
- Successful integration of institutional systems.
- Reduction of manual processes through automation.
- Standardization of ERP processes across institutions.

Pay: Up to ₹35,000.00 per month

Benefits

- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 ERP Manager (Puducherry)
🏢 Achariya Group of Institutions
📍 Puducherry