Role: Engineering Manager

Location: Bangalore/Hyderabad The Engineering Manager will be responsible for leading and mentoring a team of software engineers, ensuring the successful delivery of high-quality software products. This role requires a blend of technical acumen, leadership skills, client-handling experience, stakeholder management, and a strong focus on process improvement.

The Engineering

Manager will work closely with other leaders within Zapcom, clients, and internal and external stakeholders to drive engineering excellence and contribute to the overall success of our technology initiatives.

Key Responsibilities:

Team Leadership:

- Lead, mentor, and develop a team of software engineers, fostering a collaborative and high-performance culture.
- Set transparent goals and expectations, providing regular feedback and support to ensure team members' professional growth.

Technical Oversight:

- Oversee the design, development, and deployment of software projects, ensuring adherence to best practices and quality standards.
- Collaborate with architects and senior engineers to define technical solutions that meet business requirements.
- Participate in code reviews, offering constructive feedback to maintain high code quality and technical excellence.

Project Management:

- Work closely with product managers, designers, and other stakeholders, including customers, to ensure timely and successful project delivery.
- Manage project timelines, resource allocation, and risk management to ensure projects stay on track and within scope.
- Drive continuous improvement in the software development lifecycle, identifying and implementing process enhancements.

Customer Focus & Client Handling:

- Engage directly with clients to understand their needs and ensure that the engineering team delivers solutions that meet or exceed expectations.
- Act as a technical point of contact for clients, providing expertise and guidance on project-related issues.




- Independently handle client meetings, technical discussions, project reviews, and stakeholder interactions.
- Manage client expectations, escalations, and delivery-related challenges through effective communication and problem-solving.
- Build and maintain strong client relationships, ensuring transparency, customer satisfaction, and successful project outcomes.
- Work with the customer success team to ensure smooth project handoffs and ongoing support.

Internal & External Stakeholder Management:

- Collaborate with internal stakeholders, including leadership teams, product managers, architects, engineering teams, delivery teams, and customer success teams, to ensure alignment and successful project execution.
- Manage external stakeholders, including clients, business partners, and third-party vendors, ensuring effective communication and coordination.
- Facilitate discussions between internal teams and external stakeholders to address business requirements, resolve dependencies, and overcome project challenges.
- Provide regular project updates, communicate risks, and ensure alignment on priorities, timelines, and delivery expectations.
- Build strong working relationships with stakeholders at all levels and drive collaboration across teams.

Qualifications:

- Bachelor's degree in Computer Science, Engineering, or a related field; Master's degree preferred.
- 10+ years of experience in software engineering, with at least 3 years in a leadership or management role.
- Robust technical background with experience in software development, architecture, and design.




- Proven ability to lead and manage engineering teams in a fast-paced, dynamic workplace.
- Strong client-handling experience, with the ability to independently manage client relationships, meetings, technical discussions, and escalations.
- Proven experience managing internal and external stakeholders across multiple teams and functions.
- Excellent communication and interpersonal skills, with the ability to engage and inspire teams and build strong client relationships.
- Strong problem-solving skills and the ability to make decisions in a fast-paced environment.
- Experience with Agile methodologies and continuous delivery practices.
- Ability to manage multiple projects and priorities simultaneously.
- Experience in managing customer expectations, stakeholder communication, and end-to-end project delivery.

About Zapcom Group Zapcom is a global technology services company focused on crafting meaningful digital solutions that transform businesses. Driven by agility, innovation, and a customer-first mindset, we work with clients across the US, India, Europe, Canada, and the MENA region.

We specialize in building modern platforms and digital products for industries such as airlines, travel, hospitality, BFSI, retail, and healthcare. Our product-first approach means we think like product owners, design like architects, and test like customers—ensuring scalable, high-quality solutions.

Our builder-led culture and dual-factory delivery model enable us to deliver impact at speed, grounded in ownership, transparency, and focused execution. At Zapcom, you're trusted to lead, encouraged to take initiative, and empowered to shape solutions that are used by millions worldwide.

If you're someone who thrives on responsibility, enjoys solving real-world problems, and steps up when it matters, you'll feel right at home here. Join us and help shape products and experiences that make a global impact.

📌 Engineering Manager (Bengaluru)
🏢 ZapCom Group
📍 Bengaluru