Job title: Engineer – IT Services

Work Location: Transferable to Regions

Division/Department: SIS/IMS

Education Requirements

Diploma, BSc in Computer Science or relevant field.

Work Experience

Minimum 2 Years

Roles and Responsibilities:

Ø Address user tickets regarding hardware, software and networking

Ø Walk customers through installing applications and computer peripherals

Ø Ask targeted questions to diagnose problems

Ø Guide users with simple, step-by-step instructions

Ø Conduct remote troubleshooting

Ø Test alternative pathways until you resolve an issue

Ø Customize desktop applications to meet user needs

Ø Record technical issues and solutions in logs

Ø Direct unresolved issues to the next level of support personnel

Ø Follow up with clients to ensure their systems are functional

Ø Report customer feedback and potential product requests





Ø Ability to travel and work after hours when necessary.

Ø Excellent interpersonal skills.

Ø Good written and verbal communication skills.

Ø Help create technical documentation and manuals

Skills Required:

Ø Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

Ø Hands-on experience with Windows/Linux/Mac OS environments

Ø Working knowledge of office automation products and computer peripherals, like UPS, printers, scanners, Modem, network switches etc.

Ø Knowledge of network security practices and anti-virus programs

Ø Ability to perform remote troubleshooting and provide transparent instructions

Ø Excellent problem-solving and multitasking skills

Ø Customer-oriented attitude

📌 Engineer – IT Services (Chennai)
🏢 Sundaram Finance
📍 Chennai