Job Purpose To support peer review operations for assigned journals by coordinating vendor activities, managing journal workflows, and serving as a key liaison between editors, vendors, and internal stakeholders. The role is responsible for ensuring adherence to established processes, quality standards, service level agreements (SLAs), and timelines to facilitate efficient, high-quality, and timely peer review delivery.

Key Accountabilities

- Support day-to-day peer review operations for assigned journals, ensuring compliance with journal workflows, SLAs, and quality standards.
- Coordinate with external vendors to ensure tasks are completed accurately and within agreed timelines, escalating issues and risks as appropriate.
- Serve as the operational representative for assigned journals, collaborating with Publishing Editors, Production Editors, Research Integrity teams, technical teams (e.g., Sage Journal Screening, Halo), and other stakeholders to ensure seamless workflow execution.
- Act as a primary operational point of contact for editors, authors, reviewers, vendors, and internal stakeholders, ensuring clear, professional, and timely communication.
- Monitor manuscript progress throughout the peer review lifecycle and proactively follow up on overdue tasks to support timely editorial decisions.
- Execute peer review administrative activities in accordance with journal workflow guidelines, including manuscript checks, task allocation, system updates, and mailbox management.
- Track and report on journal health metrics, workflow performance, service levels, and vendor KPIs as required by management.
- Apply standard operating procedures, tools, and best practices consistently while identifying and escalating complex cases, exceptions, or operational risks.




- Contribute to continuous improvement initiatives by identifying process inefficiencies, recurring issues, and opportunities to enhance service quality and operational effectiveness.
- Escalate sensitive stakeholder communications or operational concerns to the supervisor when appropriate and share positive feedback received from stakeholders.

Skills & Competencies

- Experience in peer review, scholarly publishing, and journal operations.
- Vendor coordination and performance management experience.
- Solid organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
- Excellent written and verbal communication skills, with the ability to collaborate effectively with diverse internal and external stakeholders.
- Solid problem-solving and analytical capabilities, with sound judgment regarding escalation and risk management.
- High attention to detail and commitment to quality and service excellence.
- Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.

Qualifications & Experience

- Bachelor's degree in any discipline.
- 2-4 years of relevant experience in peer review, manuscript processing, journal administration, or scholarly publishing operations.
- Experience working with manuscript submission and peer review systems is preferred.
- Exposure to vendor-managed publishing workflows and stakeholder management will be advantageous.

Role: Assistant Manager, Industry Type: Printing & Publishing, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Peer ReviewsPublishing EditorialManuscriptJournalismJournalInterpersonal SkillsVendor CoordinationLiterature

📌 Editorial Coordinator - Peer Review (Pune)
🏢 Sage Publications India
📍 Pune