1.

Product

Listing & Catalogue Management

- Upload and manage products on WordPress and WooCommerce.

- Add product titles, descriptions, images, SKUs and model numbers.

- Manage product categories, brands, attributes and variations.

- Update product prices, stock and inventory.

- Create SEO-friendly product descriptions and maintain catalogue accuracy.

2.

Order

Confirmation & Order Management

- Contact customers over phone to confirm newly received orders.

- Verify customer details, delivery addresses and order requirements.

- Coordinate with customers regarding prepaid and COD orders.

- Follow up on pending order confirmations.

- Coordinate with the warehouse and shipping team for order processing.

- Handle order-related queries, cancellations and delivery follow-ups.

3.

Customer

Support – Calls, WhatsApp & Email





- Handle incoming and outgoing customer calls.

- Respond to customer queries through WhatsApp.

- Manage customer emails and provide timely responses.

- Assist customers with order status, tracking and delivery-related queries.

- Handle basic complaints, returns, replacements and refund-related queries.

- Maintain skilled and polite communication with customers.

4.

Daily

Operations

- Maintain order and customer communication records.

- Coordinate with internal teams for smooth operations.

- Follow up on unresolved customer issues.

- Ensure timely responses across all customer support channels.

Pay: ₹9,700.00 - ₹13,000.00 per month

Work Location: In person

📌 E-Commerce Operations Executive (Uttam Nagar)
🏢 Shopy Vision
📍 Uttam Nagar