: We are looking for enthusiastic and customer-centric individuals to join our team as customer service executives for our best process. The ideal candidate will be proficient in Dutch (B2/C1 level) and English, with a solid commitment to delivering exceptional customer support.
Key Responsibilities
- Handle customer queries related to courier tracking and delivery status through calls, chats, or emails.
- Provide accurate information and resolve issues in a timely and efficient manner.
- Maintain high levels of customer satisfaction with a problem-solving and empathetic approach.
- Adhere to quality standards and processes during customer interactions.
- Manage queries in both Dutch and English effectively.
- Work in rotational shifts and maintain flexibility for rotational weekly days off (2 days off/week).
Eligibility Criteria:
- Education: Graduate / Undergraduate (both can apply)
- Experience: Freshers and experienced candidates are welcome
- Language Proficiency: Dutch (B2/C1) and English (spoken and written)
- Location: PAN India (Remote)
- Work Schedule
- 5 days working
- 2 rotational offs
- Rotational shifts
Key Skills
- Excellent communication in Dutch and English
- Strong problem-solving and interpersonal skills
- Customer-first attitude
- Ability to work independently in a remote setup
- Prior customer service experience is an added advantage
Join us and be part of a fast-paced, customer-focused team where your communication skills and dedication can make a real impact.
📌 Dutch Language Expert (Gurugram)
🏢 Transcom
📍 Gurugram
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