Hiring: Desktop & Network Support Engineer

Company: HealthWatch TeleDiagnostics Pvt. Ltd.

Location: Nungambakkam, Chennai

Department: IT – Infrastructure & Support

Experience: Minimum 1 Year

Employment Type: Full time | Permanent | On-site

Education: Diploma / B.E. / B.Tech / B.Sc / BCA in Computer Science, IT or related fields.

Job Summary

We are looking for a skilled Desktop & Network Support Engineer to manage daily IT infrastructure, desktop troubleshooting, network connectivity, IT assets and end-user technical support. The candidate will provide technical assistance to employees across clinical, laboratory, pharmacy and front-office operations.

Key Responsibilities

1. Desktop & End-User Support

- Install, configure and troubleshoot desktops, laptops and Windows 10/11 systems.
- Install and maintain software, antivirus, MS Office and business applications.
- Manage employee system setup, email accounts and access permissions.
- Troubleshoot printers, scanners, barcode printers, biometric devices and POS systems.
- Provide L1/L2 technical support to employees.

2. Network Support

- Maintain LAN, Wi-Fi, routers, switches and access points.
- Troubleshoot IP addressing, DHCP, DNS, VLAN and internet connectivity issues.
- Coordinate with ISPs for internet outages and network-related issues.
- Provide basic firewall and VPN support.
- Monitor UPS systems and coordinate maintenance and battery replacements.

3. IT Asset Management & Security

- Maintain IT asset registers, software licences, warranties and AMC records.
- Perform OS updates, antivirus updates and scheduled backups.




- Maintain IT support tickets and technical documentation.
- Follow data security and patient information confidentiality practices.
- Coordinate with IT vendors for hardware repairs and procurement.

Required Skills

- Hands-on experience in Desktop and Network Troubleshooting.
- Good knowledge of Windows 10/11 operating systems.
- Basic knowledge of LAN, WAN, TCP/IP, DHCP and DNS.
- Experience with routers, switches, Wi-Fi and printers.
- Knowledge of hardware installation and troubleshooting.
- Good communication and problem-solving skills.

Additional Requirements

- Willingness to work in rotational shifts.
- Should be comfortable with weekend and on-call support when required.
- Immediate joiners or candidates with short notice periods preferred.

Interested candidates can apply with their updated resumes. Pay: ₹240,000.00 - ₹300,000.00 per year

Benefits

- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Application Question(s):
- Are you comfortable working at Nungambakkam, Chennai?
- Have you handled printer, scanner, biometric and other peripheral troubleshooting?
- Have you worked with antivirus, software installation, OS updates and IT asset management?
- Are you comfortable working in rotational shifts and providing weekend/on-call support?
- What is your current notice period?
- How many years of hands-on experience do you have in Desktop & Network Support?
- Do you have hands-on experience troubleshooting Windows 10/11 desktops and laptops?
- What is your highest educational qualification?
- Are you familiar with TCP/IP, DHCP, DNS and IP configuration?

Work Location: In person

📌 Desktop & Network Support Engineer (Chennai)
🏢 Healthwatch Tele Diagnostic
📍 Chennai