Role & Responsibilities

- Manage and administer Microsoft Office 365 mail services and user accounts.
- Configure, monitor, and troubleshoot Fortinet Firewall infrastructure.
- Perform SAP backup monitoring and support activities.
- Provide hardware and software support for laptops, desktops, and peripheral devices.
- Ensure smooth functioning and maintenance of the server room infrastructure.
- Manage and troubleshoot LAN, WAN, Wi-Fi, and network-related issues.
- Administer network switches, wireless access points, and related IT infrastructure.
- Resolve user IT issues within defined service levels and maintain high user satisfaction.
- Coordinate with vendors for IT hardware, software, and networking support.
- Maintain IT asset records, documentation, and inventory.
- Ensure compliance with IT security policies and best practices.

Preferred Candidate Profile

- MCA
- 4-6 years of experience in IT Infrastructure and End-User Support.
- Hands-on experience with Microsoft Office 365 administration.




- Good knowledge of Fortinet Firewall management and troubleshooting.
- Experience in network administration, including switches, Wi-Fi, and server management.
- Familiarity with SAP backup processes and IT security practices.
- Strong problem-solving, troubleshooting, and communication skills.
- Ability to work independently and collaborate with cross-functional teams.
- Experience in a manufacturing workplace will be an added advantage.

Role: Desktop Engineer, Industry Type: Packaging & Containers, Department: IT & Information Security, Employment Type: Full Time, Permanent Role Category: IT Support Education PG: MCA in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills Desktop SupportMicrosoft ExchangeFirewallCisco Switches Office 365Network AdministrationWi-Fi ManagementSwitch ConfigurationLAN/WANTroubleshootingRouter

📌 Desktop Support & Networking Executive (Noida)
🏢 Polyplex
📍 Noida