Role & responsibilities

- Lead end-to-end ERP implementation and enhancement projects.
- Conduct requirement gathering, business process mapping, and fit-gap analysis sessions with stakeholders.
- Translate business requirements into functional specifications and system configurations.
- Recommend process improvements and system optimization opportunities.
- Configure and support Microsoft Dynamics 365 modules related to Supply Chain, Inventory, Procurement, Sales, POS, Accounts Payable, and Accounts Receivable.
- Support business users during implementation, testing, deployment, and post-go-live phases.
- Coordinate with technical teams for customizations, integrations, and enhancements.
- Design and execute data migration strategies from legacy systems to ERP platforms.
- Prepare data mapping documents, migration templates, and validation plans.
- Manage data cleansing, reconciliation, and audit compliance activities.
- Support API integrations and batch data transfers between systems.




- Develop Functional Design Documents (FDDs), SOPs, test scripts, and user manuals.
- Lead User Acceptance Testing (UAT) activities and facilitate business sign-off.
- Maintain project documentation, issue logs, and change request trackers.
- Collaborate with Finance, Supply Chain, Manufacturing, Merchandising, Retail Operations, and IT teams.
- Conduct end-user training programs and drive system adoption.
- Provide functional support and troubleshooting for ERP-related issues.

Role: Head - Tech Support, Industry Type: Gems & Jewellery, Department: IT & Information Security, Employment Type: Full Time, Permanent Role Category: IT Support Education UG: Any Graduate read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills Microsoft Dynamics 365 SCM & POSMicrosoft Dynamics AXERP Implementation & SupportData Migration & Data ValidationSSRS

📌 Functional Consultant (Kozhikode)
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📍 Kozhikode